Customer Care Specialist
You will be joining our team to contribute your expertise and skills to delivering exceptional customer experiences.
Your Role:
Provide helpful information, answer questions, and respond to complaints while utilizing your market knowledge to ensure customer satisfaction with our products and services.
Your Responsibilities:
- Drive customer engagement, satisfaction, retention, and reactivation in collaboration with Field Sales and the Operational Care Center (OCC).
- Establish and strengthen operational relationships with customers through daily interactions, regular care visits, and proactive advising and consulting to ensure customer satisfaction.
- Qualify customer inquiries and provide quotations within a given price band, following up to ensure acceptance and closure.
- SUPPORT CUSTOMER ONBOARDING by ensuring inclusion and transfer of customer requirements into KN systems alongside the initial customer order.
- Qualify and enter customer orders into the operational execution process.
- Collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- Document, resolve, analyze all complaints, identify, share, and eliminate root causes.
- Create, review, and refine customer reports.
- E nsure delivery against all financial targets and strategic objectives.
Your Skills and Experiences:
A strong focus on customer and stakeholder relationships along with effective time management is key to success. You have been selected for this role due to your knowledge across our operations and possession of the key attributes we seek in a Customer Care Specialist.
Why Join Us:
We offer extensive training and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate, and lead with a truly global network. Employees appreciate the high degree of creative freedom, fluid transfer of responsibility, and international career exposure. Success comes from working with talented individuals who are invested in their careers, which is why we strive to support employees for the long term.
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