Air Logistics Customer Care Specialist
Located in Tokyo, Japan, we are seeking a highly skilled professional to join our Customer Care Team.
Your Key Responsibilities:
- Drive customer engagement, satisfaction, retention and reactivation by collaborating with Field Sales and the Operational Care Center (OCC).
- Establish and strengthen operational relationships with customer contacts through daily interactions, regular care visits, and proactive advising and consulting.
- Qualify customer inquiries and provide quotations within the given price band, following up to ensure quotations are accepted and closed.
- Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
- Collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- Document, resolve, analyze all complaints and feedback, identifying, sharing and eliminating root causes.
- Create, review and refine customer reports.
- Ensure delivery against all financial targets and strategic objectives.
About You:
- You will be selected for this role because of your strong focus on customer and stakeholder relationships, along with your strong time management skills.
- Knowledge across our operations is essential, as well as possessing the key attributes we are looking for in a Customer Care Specialist.
Why Choose Kuehne + Nagel?
We offer extensive training and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network.
Our employees appreciate the high degree of creative freedom, fluid transfer of responsibility and international career exposure.
At Kuehne + Nagel, success comes from the people who make it possible. We aim to take you on board for the long term, together winning the future.
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