Support customers by providing helpful information, answering queries, and responding to complaints and feedback. Utilize strong forwarding and market knowledge to ensure customer satisfaction with our products, services, and features.
- Drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- Establish and strengthen operational relations with customer contacts through daily interactions, regular care visits, and proactive advising and consulting.
- Qualify customer inquiries and provide quotations within given price bands, following up to ensure quotations are accepted and closed.
- Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems.
- Collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- Document, resolve, analyze complaints and feedback, identify, share, and eliminate root causes.
- Create, review, and refine customer reports.
- Ensure delivery against all financial targets and strategic objectives.
- Strong focus on customer and stakeholder relationships along with strong time management will be key to success.
- Possess key attributes required for a Customer Care Specialist, including knowledge across our operations.
Join Kuehne + Nagel to utilize and refine relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate, and lead with a truly global network.
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