Tokyo Kuehne+Nagel Full time

Air Logistics Customer Care Specialist

Located in Tokyo, Japan, we are seeking a highly skilled professional to join our Customer Care Team.

Your Key Responsibilities:

  • Drive customer engagement, satisfaction, retention and reactivation by collaborating with Field Sales and the Operational Care Center (OCC).
  • Establish and strengthen operational relationships with customer contacts through daily interactions, regular care visits, and proactive advising and consulting.
  • Qualify customer inquiries and provide quotations within the given price band, following up to ensure quotations are accepted and closed.
  • Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
  • Collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
  • Document, resolve, analyze all complaints and feedback, identifying, sharing and eliminating root causes.
  • Create, review and refine customer reports.
  • Ensure delivery against all financial targets and strategic objectives.

About You:

  • You will be selected for this role because of your strong focus on customer and stakeholder relationships, along with your strong time management skills.
  • Knowledge across our operations is essential, as well as possessing the key attributes we are looking for in a Customer Care Specialist.

Why Choose Kuehne + Nagel?

We offer extensive training and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network.

Our employees appreciate the high degree of creative freedom, fluid transfer of responsibility and international career exposure.

At Kuehne + Nagel, success comes from the people who make it possible. We aim to take you on board for the long term, together winning the future.



  • Tokyo Kuehne+Nagel Full time

    Air Logistics Customer Care Specialist · Based in Tokyo, Japan, this role is part of a team dedicated to delivering exceptional customer experiences. · Your Key Responsibilities: · Drive customer engagement and satisfaction through daily interactions and proactive advice. · Quali ...


  • Tokyo Kuehne+Nagel Full time

    Air Logistics Customer Care Specialist · Located in Tokyo, Japan, we are seeking a highly skilled professional to join our Customer Care Team. · Your Key Responsibilities: · Drive customer engagement, satisfaction, retention and reactivation by collaborating with Field Sales and ...


  • Tokyo Kuehne+Nagel jobs.contract_type_full_time, Permanent

    Customer Care Team Member · You will be joining our Customer Care Team to leverage your expertise and skills in delivering exceptional customer experiences. · Your Role · You will provide support to customers by offering helpful information, answering queries, and responding to c ...


  • Tokyo Kuehne+Nagel Full time

    Air Logistics Customer Care Team Leader · Joining our Customer Care Team, you will bring your expertise and skills to deliver exceptional customer experiences. · Your Role · You will support customers by providing information, answering queries, and responding to complaints and f ...


  • Tokyo Kuehne+Nagel jobs.contract_type_full_time, Permanent

    Job Title: Pricing Expert · We are seeking a skilled Pricing Expert to join our Air Logistics team, playing a crucial role in delivering our growth objectives. · Your primary objective will be to support business development by ensuring that pricing is a key factor in gaining ...


  • Chiba Kuehne+Nagel jobs.contract_type_full_time, Permanent

    Job Title: Customs Clearance Specialist · We are seeking a skilled Customs Clearance Specialist to join our team at Kuehne + Nagel. · Your Role: · You will work closely with internal stakeholders and vendors to arrange and approve value-added services for our customers. Your resp ...


  • Tokyo Kuehne+Nagel Full time

    Customer Care Specialist for Sea Logistics · Tokyo, Japan | Freight Forwarding and Customer Service | Full-time · We seek a skilled professional to join our Customer Care Team, providing expertise in delivering exceptional customer experiences. · Your Key Responsibilities · Foste ...


  • Tokyo Kuehne+Nagel jobs.contract_type_full_time, Permanent

    Job Title: Customer Implementation Team Lead · You will join our team as a Customer Implementation Team Lead, leveraging your project leadership expertise and skills to deliver Operational Excellence. · Your Role · You will support customer care locations (CCL) and operational ca ...


  • Tokyo Kuehne+Nagel jobs.contract_type_full_time, Temporary

    Customer Care Specialist · You will be joining our Customer Care Team to contribute your expertise and skills to delivering exceptional customer experiences. · Your Role · You will provide support to customers by offering helpful information, answering questions, and responding t ...


  • Tokyo Kuehne+Nagel Full time

    Sea Logistics Operational Care Specialist · Tokyo, Tiba, Japan | Freight Transport and Customer Service | Full-time | JP2119301 · You will be part of our Operational Care Team to add your expertise and skills to the delivery of Operational Excellence. · Your Role · You will work ...


  • Tokyo Kuehne+Nagel Full time

    Sea Logistics Operational Care Specialist · Tokyo, Japan | Freight Transport and Customer Service | Full-time · You will join our Operational Care Team to apply your leadership expertise and skills in delivering Operational Excellence. · Your Role · We are looking for a highly mo ...


  • Tokyo Kuehne+Nagel jobs.contract_type_full_time, Permanent

    As a key member of our Operational Care Team, you will leverage your leadership expertise and skills to drive Operational Excellence. Your primary role is to enable transport activities by executing bookings, entering orders while collaborating with customer care specialists to e ...


  • Tokyo Amazon Japan G.K. Full time

    Job Description: · The Global Logistics Cross-Border Transportation Network Operation Center (X-NOC) Specialist plays a critical role in managing the cross-border movement of cargo from source countries to Amazon Facilities across APAC. · Main Responsibilities: · Manage Shipment ...


  • Tokyo Siemens Gamesa Full time

    Leading the Future of Green Energy · We're seeking a talented individual to support our APAC Logistics and Project Management (LPM) team. As a key contributor, you will play a crucial role in ensuring the timely and accurate supply of customer requirements. · Key Responsibilities ...


  • Tokyo Kuehne+Nagel Full time

    Air Logistics Gateway and Procurement Manager · Tokyo, Japan | Freight Transportation and Customer Service | Full-time | JP2121479 · You will be part of our Air Logistics team, bringing your procurement, carrier, and relationship management expertise and skills to the delivery of ...


  • Tokyo Kuehne+Nagel Full time

    National Aerospace Manager · Tokyo, Tiba, Japan | Freight Transport and Customer Service | Full-time | JP2126628 · You will be part of our Air Logistics team, adding your leadership expertise and aerospace skills to the delivery of customer and operational excellence. · Your Role ...


  • Tokyo Maersk Full time

    We are seeking a Customer Experience Consultant to serve as the primary point of contact for our Key client, a retail brand handling import shipments to Japan under Supply Chain Management. The ideal candidate will have a proven track record of building customer relationships and ...


  • Tokyo Kuehne+Nagel Full time

    Air Logistics Sales Representative Position · Located in Tokyo, Japan, this role involves managing customer relationships and driving business growth. · Your Key Responsibilities · Lead sales activities and monitor performance. · Identify and nurture sales-qualified prospects to ...


  • Tokyo Maersk Full time

    Job Title: Customer Experience Consultant for SCM Operation · We are seeking an energetic, customer-facing professional who enjoys complex logistics challenges. The candidate should have a proven track record of building Customer Relationships and delivering results. · Key Respon ...

  • IV Manager

    4日前


    Tokyo Top Transport Talent Full time

    Job Title: Key Account Manager (IV Manager) · Location: Tokyo, Japan · We are seeking an experienced and driven Key Account Manager (IV Manager) to oversee and grow our relationships with key clients in the luxury fashion and retail sectors in Tokyo. · About Us: · Our client is a ...


  • Tokyo ASML Full time

    Commercial Operation Specialist · We are seeking a highly motivated and experienced Commercial Operation Specialist to join our team. The successful candidate will be responsible for managing the operation process of ASML commercial systems and options from factory to customer si ...