Your Role
You will support customers by providing helpful information, answering queries, and responding to complaints and feedback. Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products and services.Your Responsibilities
- To drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish and strengthen operational relation to customer contact(s) through daily interactions, regular care visits, and proactively advising and consulting to ensure customer satisfaction.
- To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.
- To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- To document, resolve, analyze all complaints and feedback then identify, share, and eliminate root causes.
- To create, review, and refine customer reports.
- To ensure delivery against all financial targets and strategic objectives.
Your Skills and Experiences
Your strong skills and knowledge of vendor management, along with your customer and stakeholder relationships, will be the key to your success. You will be successful in this role because of your knowledge across our operations, products, and services because you possess the key attributes that we are looking for in this role.Good Reasons to Join
At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate, and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility, and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future.-
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