Join our Customer Care Team to deliver Customer Excellence by providing expertise and skills to support customers with helpful information, answers to questions, and responses to complaints.
- Drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- Establish and strengthen operational relations with customer contacts through daily interactions, regular care visits, and proactive advising and consulting to ensure customer satisfaction.
- Qualify customer inquiries and provide quotations within the given price band, following up to ensure quotations are accepted and closed.
- Support customer onboarding in line with working instructions, ensuring the inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
- Qualify and enter customer orders into the operational execution process.
- Collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- Document, resolve, analyze all complaints, and identify, share, and eliminate root causes.
- Create, review, and refine customer reports.
- Ensure delivery against all financial targets and strategic objectives.
- Maintain a strong focus on customer and stakeholder relationships, and possess strong time management skills.
- Be selected for this role due to your knowledge across our operations and key attributes for a Customer Care Specialist.
At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team.
We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate, and lead with a truly global network.
Employees appreciate the high degree of creative freedom, the fluid transfer of responsibility, and international career exposure.
Success comes with the people who make it possible, and we strive to take you on board for the long term.
Together, we will win the future.
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