In our always on world we believe its essential to have a genuine connection with the work you do.
Due to our continued growth and customer demand we are hiring a Project Support Specialist to support the Outdoor Wireless Network OWN business segment which supports the backbone of outdoor cellular and Wi-Fi systems.
How You'll Help Us Connect the World:
- Take ownership of customer support for all requirements queries orders opportunities/projects within the Japan region.
- Participate in weekly update calls with Sales Planning Logistics and Operations teams.
- Ensure the timely and accurate entry of purchase orders into our ERP systems.
- Resolve any purchase order issues that prevent timely order entry collaborating with the customer and sales to ensure accurate and clean purchase orders.
- Manage orders effectively including receipt acknowledgment and change requests working with internal stakeholders to prioritize and resolve related issues and communicating with the customer as needed.
- Prioritize workload to meet deadlines.
- Identify priority projects with the project manager and contribute to process enhancements automation and simplification.
- Provide solutions by demonstrating initiative in resolving issues and improving efficiency.
- Maintain manage and follow up on quality/issues logs from inception to resolution.
Required Qualifications for Consideration:
- Bachelor's degree with a minimum of 5 years of experience in Customer Support Customer Service or Order Management preferably in the IT industry.
- Fluent in Japanese with a high level of English proficiency.
- Excellent communication negotiation presentation and facilitation skills.
- Exceptional attention to detail time management and organizational skills.
- Ability to collaborate effectively across virtual functions and teams.
- Strong ability to prioritize workload to meet challenging deadlines.
- Capable of multitasking efficiently and working well under pressure.
- Proficiency in Microsoft tools especially Excel and Outlook.
- Prior knowledge of SAP Business Objects and CRM Dynamics is advantageous.
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