Sea Logistics Operational Care Specialist
Tokyo, Tokyo, Japan | Frachttransport und Kundenservice | Vollzeit | JP2094354
You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of Operational Excellence.
Your Role
You will be responsible for enabling transport activities by executing bookings, entering orders while liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner.You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:Your Responsibilities
- To create/complete shipment details in our internal transport management system (carrier/vessel, item description etc).
- To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
- To coordinate with our customer care teams (CCL), haulers + carriers for the export of shipments + organize transport activities based on the customer promise.
- To obtain dangerous goods (DG) approval where necessary.
- To create files for consolidation containers (unless performed by dedicated planners).
- To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.
- To support in resolving claims + disputes.
Your Skills and Experiences
- Your strong analytical + problem solving approach along with an ability to work under pressure + great time management will be the key to your success.
- You will be successful in this role because for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.
Good Reasons to Join
At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future-
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