Air Logistics Customer Care Team Leader

2日前

Tokyo Kuehne+Nagel Full time

Join our Customer Care Team to deliver Customer Excellence by providing helpful information, answering queries, and responding to complaints and feedback.

You will support customers by utilizing your strong forwarding and market knowledge to ensure customer satisfaction with our products, services, and features.

  • Drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
  • Establish and strengthen operational relations with customer contacts through daily interactions, regular care visits, and proactive advising and consulting to ensure customer satisfaction.
  • Qualify customer inquiries and provide quotations within the given price band, following up to ensure quotations are accepted and closed.
  • Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
  • Collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
  • Document, resolve, analyze all complaints and feedback, and identify, share, and eliminate root causes.
  • Create, review, and refine customer reports.
  • Ensure delivery against all financial targets and strategic objectives.
  • Strong focus on customer and stakeholder relationships, along with strong time management, will be key to your success.
  • You have been selected for this role because of your knowledge across our operations and because you possess the key attributes we are looking for in a Customer Care Specialist.

At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate, and lead with a truly global network.

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