Customer Care Associate

1日前

Tokyo Ecovadis Full time
Support customers via phone, email, chat, and provide consultative assistance to ease their experience on the platform. Develop a comprehensive understanding of the EcoVadis platform, processes, and practices. Communicate industry best practices and product evolution to ensure customer success. Capture internal and customer-sourced insights and contribute to bridging gaps between customer expectations and participation.

Key Responsibilities:

  • Provide customer support via phone, email, chat, and consultative assistance

  • Develop a comprehensive understanding of the EcoVadis platform, processes, and practices

  • Communicate industry best practices and product evolution to ensure customer success

  • Capture internal and customer-sourced insights and contribute to bridging gaps between customer expectations and participation


Qualifications:

  • Bachelor or Diploma in Communications, International Business Management, or related field with at least 1 year of experience in customer service/support

  • Fluent in Japanese and English; proficiency in additional languages a plus

  • Excellent written and verbal communication skills; customer and quality-oriented attitude

  • Good time management with strong organizational skills; ability to speak with customers as a first-level support


Additional Information:

  • Full-time position; 40 hours per week from Monday to Friday

  • Hybrid work model; social insurance and commuting allowance provided

  • Location: Yotsuya, Tokyo, Japan

  • Begin: ASAP

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