Associate, Customer Service

2日前

Shinjuku Tapestry

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Title: Coach Customer Service Associate
Reports to: Manager, Customer Service
Location: Kashiwa Office

Primary Purpose (職務要約)
ストアやオフィスでの経験を活かし、チャット・メール・電話等で寄せられるあらゆるお客様のお問い合わせに迅速かつ丁寧に対応いただきます。ブランドを代表する立場としてホスピタリティ溢れる顧客体験を提供し、お客様の顧客満足度向上に貢献できるやりがいのあるポジションです。ブランド認知の更なる向上に伴い、お問い合わせが増加していることを受け、これらのツールでお客様サポートを行うメンバーを新規で募集いたします。

Key Responsibilities(主な業務内容):

• オンラインストア/アウトレットオンラインストア、サービスに関するメール・チャットツールでのお問い合わせ対応

• オンライン注文の返品・交換依頼のサポート

• 委託先コールセンターとのコミュニケーションを通じて、応対品質の向上を目指す

• 既存のオペレーションの効率性を分析し、継続的な改善提案を行う

• 交換商品手配・在庫管理(店間依頼、CbSR客注、HHT)

• ストアからの問い合わせおよびお客様確認ツールのサポート

Qualifications(応募要件):

• お客様とのコミュニケーションが好き・楽しめる方

• コミュニケーション能力があり、丁寧かつ正確な作業ができる方

• 基本的なPC入力作業ができる方

• タイピングが得意な方歓迎(中級程度、今は得意でなくても練習意欲がある方)

• 柔軟性と行動力があり、変化や不確実な状況に抵抗感がない方

• ロジカルに物事を考え、実行に移せる方

• ルーティンワークにとらわれず、工夫・改善に前向きで、新しいことを楽しめる方
**英語スキルは不問です**

Our Competencies for All Employees

  • Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

    • Our Competencies for All People Managers

  • Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

    • Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at .

    • Customer Service Rep

      1週間前

      Tokyo Sealed Air Corporation

      Job Description · ●受注入力、出荷指示、納品書・請求書発行(SAP使用) · ●顧客電話・メール対応 · ●営業サポート · ●社内関係部署との連絡・調整 · Qualifications · ●事務業務経験3年以上必須 · ●受注業務の経験 必須 · ●ERPもしくは受注業務パッケージシステム使用経験 必須(SAP経験者尚可) · ●在庫の引当、出荷、配送、倉庫等、有形物のやり取りの業務経験 尚可 · ●顧客サポート経験 尚可 · ●チームで協力しながら業務を進められる方 · ●新しいことに積極的にチャレンジできる方 · ●社内外を問 ...

    • Sr Customer Service Representative

      2日前

      Tokyo Thermo Fisher Scientific フルタイム

      所属:LSG · Band4ポジションです · 業務内容 · サプライチェーンの各部門との連携の起点となり、LSGビジネスにおいて、受注から納品までを責任をもって対応する · 営業・マーケティングなど関連部署と密接にコミュニケーションをはかり、カスタマーサービスとしてビジネスの成長に貢献する · 常にお客様第一の意識を持ち、カスタマーサービスとしてよりよい顧客経験の提供をおこなう · 課題意識をもって改善に取り組む。カスタマーサービスのプロセスの改善や、ルール整備など、より効率的に正確に業務が実施できるよう改善を推進する · チームとしてより大きな成果 ...

    • Technical Customer Service Rep, Food

      1週間前

      Tokyo Sealed Air Corporation

      Job Description · ●包装機器の仕入れ及びメンテナンス業務 · ●導入及び設置スケジュールの管理及び顧客との調整 · ●設置機械のメンテナンス業務 · Qualifications · 機械保全技能士/機械設計技術者/電気主任技術者/電気工事士のどれかの資格をお持ちの方 · 〇機械整備の経験 ○電気関係のバックグラウンド尚可(電気科出身者歓迎) 〇社内および社外の関係者と積極かつ円滑にコミュニケーションできる方 〇自社製品およびサービスの優位性をエンドユーザーに訴求できる方 〇会社および事業部の営業戦略に基づき行動できる方 〇基本的なWo ...

    • Associate, Global Customer Care, Japan

      2日前

      Tokyo Smith+Nephew フルタイム

      主要職務 · 受注業務 · 受注入力、手配、請求、売り上げ集計、受注残管理、受発注システム操作、各種マスターメンテナンス、顧客対応、社内外プロジェクトへの参加 · 主要KPI · 年間の売上金額、LIFR(Line Item Fill Rate)、受注業務生産性、入力ミス%など · 課の計画に基づく自己計画の作成と実行 · カスタマーサービスの業務計画に沿い、顧客満足度の向上とコスト削減を実現する為のアクションプランを作成し、自走する。 · チームの運営 · 法令、社内コンプライアンスを遵守する · 安全衛生と環境ポリシーを遵守し、実務を行えるよ ...

    • Technical Customer Service Representative, FC Hokkaido

      2日前

      Tokyo Sealed Air Corporation

      Job Description · フィールドエンジニア · 既存の機械の操作説明・定期点検等を行いつつの営業活動 · 担当エリアが広く遠隔地のため通常は直行直帰での活動 · Qualifications · 機械整備の経験 · 法人営業経験、尚可 · 電気関係のバックグラウンド尚可(電気科出身者歓迎) · 社内および社外の関係者と積極かつ円滑にコミュニケーションできる方 · 基本的なWord, Excel, PowerPointの使用経験 · 直行直帰の営業スタイルで自己管理能力の高い方 · ...

    • Customer Service Officer

      1週間前

      Yokohama BSI フルタイム

      Great that you're thinking about a career with BSI · Purpose of Position · Assurance(認証)事業における顧客の新規獲得および認証継続に関するプロセスをバックオフィスから支えるOperation Executive チームにおいて、顧客対応およびそれに付随する認証関連活動を行う。また、自身を含む従業員のウェルビーイング、および会社の健全な収益性の確保に資するため、社内関連部門と連携しながら常に業務プロセスの最適化、効率化、情報の整備と共有を確実に行い、部内および関連部門と ...

    • Customer Service Associate

      1週間前

      Tokyo Lalamove Full time

      Are you target-driven and able to handle a fast-paced environment? Join the team at Lalamove Japan and experience first-hand the thrill of disrupting the logistics industryAs a Customer Service Associate, you will be responsible for assisting customers with inquiries and complain ...

    • Associate, Customer Service

      2日前

      Shinjuku Tapestry

      Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. · Coach is part of the Tapestry por ...

    • Customer Success Associate

      2日前

      Tokyo Datadog

      Customer Success Associate · Tokyo, Japan · #LI-KO1 · As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the custom ...

    • Customer Care Associate

      2日前

      Tokyo Ecovadis Full time

      Description · Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance · Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate opti ...

    • Customer Service Supervisor

      7日前

      Shinjuku Edgewell Personal Care Brands, LLC

      Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reima ...

    • Customer Service Specialist

      2日前

      Shinjuku coty

      Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an eq ...

    • Customer Service Analyst

      1週間前

      Tokyo Oracle Regular Employee

      サポート組織のメンバーとして、あなたの仕事は、顧客の需要を代弁しながら、Oracle の顧客ベースに販売後のサポートとソリューションを使用しています。これには、電話や電子メールによる手段による販売後の非技術的な顧客からの問い合わせの解決、および当社の電子サポート サービスの使用とトラブルシューティングに関する技術的な質問の解決などがあります。顧客との主な連絡窓口として、サポートと顧客との関係、さまざまな顧客の状況やエスカレートされた問題について Oracle の社内従業員にアドバイスと支援を提供する責任があります。 · 国内の顧客向けに24/7のサポート ...

    • Customer Service Supervisor

      1週間前

      Tokyo Edgewell Personal Care

      Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reima ...

    • Customer Services Engineer

      7日前

      Tokyo Barco

      In charge of digital imaging products in our customer support department · Maintenance or Support of Digital Imaging products and response to inquiries from customers · Building better customer relationship through completing troubleshoot, maintenance, and repair needs designate ...

    • Lead, Customer Service

      2日前

      Tokyo 5000 Kyndryl Japan KK Full time

      Who We Are · At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, in ...

    • Customer Service Officer

      2日前

      Tokyo World Courier K.K. Japan Full time

      Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...

    • Customer Service Representative

      1週間前

      Tokyo International Flavors & Fragrances

      Job Description · It's an exciting time to join IFF's Customer Service for Fragrances · We are looking for someone to join our talented team of 20 Customer Service dedicated representatives, coordinating the fragrance B2B supplies to all IFF customers. · The role of the team i ...

    • Customer Service Manager

      1週間前

      Shibuya Koala Full time

      Why we have this role · @ KoalaOur number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to make them happy and completely satisfied. · Requirements · What key responsibil ...

    • Customer Service Representative

      2日前

      Chiyoda Dupont

      JOB DESCRIPTION At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers aro ...

    • Customer Success Mgmt Associate

      1週間前

      Tokyo Moody's

      At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other ...