Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today
Job Details
Position Summary:
This role is responsible for providing superior client experiences and solutions to all World Courier customers to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement.
Key accountabilities include to:
Process client bookings over the phone, ensuring all relevant information is collected and entered into TMS in a timely and accurate manner. Manage and resolve routine client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided. Ensure that all shipments are followed through, from Job creation in TMS to their Billing after delivery. Update and maintain the World Courier Japan Price list if necessary. Manage and maintain a high level of client Satisfaction.
Responsibilities:
Customer Service
Tailoring Solutions
Pricing
Internal Communication and Information Sharing
Teamwork and Collaboration
Policy and procedure
Workplace Health and Safety
Work Experience:
.
Skills and Knowledge:
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier K.K. Japan-
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