Edgewell, a global team of over 6,000 visionaries, doers and makers, relies on people as its secret ingredient. Our collaborative global force inspires us to reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with confidence and determination.
Job Summary
This role leads the customer service team in providing high-level professional, efficient and collaborative service to internal and external customers:
-Manages customer orders effectively by creating value and achieving functional targets
-Improves customer service operations through continuous improvement
-Oversees temporary staff management - Acts as key user of SAP system
Accountability
- Supervises CS temporary staff to ensure timely and accurate sales order processing in the system
- Communicates closely with Sales, Planning, and 3PL for on-time in-full delivery
- Maintains oversight of 3PL performance and coordinates customer claims/goods return handling and timely closure
- Tracks and reports order fulfillment and implements actions to support customer service and continuous improvement initiatives
- Enhances SAP/BI tools for greater efficiency and acts as SAP key user
- Team management: optimizes workload allocation, develops qualified backup roles, trains the team on professional skills, and fosters a team service mindset and initiative
- Main KPI: Service rate to customer
$70,000 - $90,000 per year
-
Customer Service Rep
16時間前
Tokyo Sealed Air Corporation受注業務担当者 · /**受注入力、出荷指示の作成と納品書・請求書の発行●顧客への電話およびメール対応 · ●営業サポートの提供 · ●社内関係部門との連絡や調整**/ · 必要なスキル · ●事務業務経験3年以上が必須です · ●受注業務の経験も必須です · ●ERPまたは受注業務パッケージシステムを使用する経験が必須です(SAP経験者は歓迎されます) · ●在庫の引当、出荷、配送、倉庫等の有形物の取り引きの業務経験は可能です · ●顧客サポートの経験も可能です · ●チームで協力しながら仕事を進めることができる人 · ●新しいことに積極的に挑戦できる ...
-
Tokyo PeopleCert フルタイムPeopleCertは、世界の一流企業で使用されているベストプラクティスやビジネスに不可欠なスキルの評価・認証において、グローバルリーダーとして活躍しています。 · 世界200カ国以上で展開するEdTechのリーディングカンパニーで、一緒に働いてみませんか。 · PeopleCertでは、国際電話のインバウンド・アウトバウンドの対応を通じて、お客様の受験で利用する技術サポートや資格に関するお問い合わせに対応する日本語と英語を話すカスタマーサービス・エージェントを募集しています。PeopleCertのカスタマーサービスは、チャット、電話、Eメールを通じて提 ...
-
Tokyo Thermo Fisher Scientific フルタイム所属:LSG · Band4ポジションです · 業務内容 · サプライチェーンの各部門との連携の起点となり、LSGビジネスにおいて、受注から納品までを責任をもって対応する · 営業・マーケティングなど関連部署と密接にコミュニケーションをはかり、カスタマーサービスとしてビジネスの成長に貢献する · 常にお客様第一の意識を持ち、カスタマーサービスとしてよりよい顧客経験の提供をおこなう · 課題意識をもって改善に取り組む。カスタマーサービスのプロセスの改善や、ルール整備など、より効率的に正確に業務が実施できるよう改善を推進する · チームとしてより大きな成果 ...
-
Tokyo Sealed Air Corporation製品・機器の導入メンテナンス業務 · ●包装機器を導入した後、その維持点検管理に関わる業務 · ●新規導入と設備替えによる調整、顧客とのコミュニケーション、マニュアル作成など · ●購入および保管から、設置まで一貫してバックアップする機能がある製品・機器のメンテナンスに関する手配を行う · 要件 · 機械保全技能士、機械設計技術者、電気主任技術者、または電気工事士などの資格を有していること · 〇積極的なサービス展開で獲得した注文、および現状の関係者の取り引きが得意なこと ○電気関連の経験者も歓迎(電気科出身者は特に大変おすすめです) 〇社内外の人々と積 ...
-
Tokyo Sealed Air Corporationエンジニア(フィールド) · 既存の機械を操作し、定期点検を行うと同時に営業活動を行います。 · 担当エリアが広く、遠隔地への赴任が多いため、通常は直行直帰で業務を行います。 · 資格 · 機械整備の経験がある方 · 法人営業の経験もあると有利です · 電気関係のバックグラウンドがある方も歓迎します(電気科出身の方は特に好ましい条件となります) · 社内や外部の関係者とのコミュニケーションを円滑にこなすことができる方 · 基本的なWord、Excel、PowerPointの使用に慣れている方 · 直行直帰での営業スタイルを維持するために自己管理能力が高い ...
-
Tokyo Edgewell Personal CareEdgewell, a global team of over 6,000 visionaries, doers and makers, relies on people as its secret ingredient. Our collaborative global force inspires us to reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with con ...
-
Shinjuku Edgewell Personal Care Brands, LLCEdgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reima ...
-
Yokohama BSI フルタイムGreat that you're thinking about a career with BSI · Purpose of Position · Assurance(認証)事業における顧客の新規獲得および認証継続に関するプロセスをバックオフィスから支えるOperation Executive チームにおいて、顧客対応およびそれに付随する認証関連活動を行う。また、自身を含む従業員のウェルビーイング、および会社の健全な収益性の確保に資するため、社内関連部門と連携しながら常に業務プロセスの最適化、効率化、情報の整備と共有を確実に行い、部内および関連部門と ...
-
Tokyo Brown Brothers Harriman Full timeAt BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application · What You Can Expect At BBH: · If you join BBH you will find a collaborative enviro ...
-
Tokyo World Courier K.K. Japan Full timeOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...
-
Tokyo Lalamove Full timeJob Title: Customer Service Associate · We are seeking a highly motivated and target-driven individual to join our team at Lalamove Japan. As a Customer Service Associate, you will be responsible for delivering world-class customer service to our corporate clients, individual cus ...
-
Customer Service Analyst
16時間前
Tokyo Oracle Regular EmployeeJob Description · We are seeking a dedicated Support Organization Member to join our team. As an advocate for customer needs, your primary responsibility will be to deliver post-sales support and solutions to the Oracle customer base. · You will be responsible for resolving non-t ...
-
Tokyo International Flavors & FragrancesJob Title: Customer Service Representative - Fragrances · We are seeking a highly skilled and experienced Customer Service Representative to join our team at IFF. · The ideal candidate will have 5-6 years of relevant experience in customer service or a similar position in a multi ...
-
Lead, Customer Service
20時間前
Tokyo 5000 Kyndryl Japan KK Full timeJob Title: Customer Service Representative · Description: · We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for delivering exceptional on-site whi ...
-
Shinjuku TapestryCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. · Coach is part of the Tapestry por ...
-
Customer Service Manager
12時間前
Shibuya Koala Full timeCustomer Service Leader · We are seeking a highly skilled Customer Service Leader to join our team at Koala. · About the Role · As a Customer Service Leader, your primary responsibility will be to ensure that our customers have an exceptional experience with our brand. · Key Resp ...
-
Tokyo 3M Full time3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job ...
-
Tokyo Oracle Regular EmployeeStrategic Customer Service Manager (SCSM) · The Strategic Customers Program (SCP) is a DB Cloud/Exadata initiative with the primary objective of providing optimal product and service experience for strategic accounts running business on Oracle's Cloud Database Platforms. · The St ...
-
Tokyo Thermo Fisher Scientific Full time: Prioritize customer satisfaction and deliver outstanding customer service to improve the overall customer experience · Cultivate a customer-centric culture through mentoring team members · Collaborate with team members and managers to exceed customer expectations, drive busine ...
-
Chiyoda DupontJob Title: Customer Service Representative · At DuPont, we are working on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicle ...
-
Tokyo Rakuten Full timeDescription · : Business Overview · Rakuten group has almost 100 million customers based in Japan and 1 billion globally as well, providing more than 70 services in a variety such as e-commerce, payment services, financial services, telecommunication, media, sports, etc. · Dep ...
