- Prioritize customer satisfaction and deliver outstanding customer service
- Cultivate a customer-centric culture through mentoring team members
- Collaborate with team members and managers to exceed customer expectations
- Maintain close communication with related departments
- Handle important metrics and commitments of the department
- Provide detailed support and mentoring to ensure team success
- Promote a culture of improvement throughout the team
- Use data-driven approaches to solve problems and make informed decisions
- Identify and visualize processes to improve efficiency
Requirements:
- Bachelor's or Master's degree
- At least 1-2 years of team management experience
- Minimum 5 years of experience in supply chain or related functions
- Experience working across multiple departments or managing projects
- Strong communication skills
- Strong leadership abilities and commitment to fulfilling commitments
- Ability to think from multiple perspectives and find effective solutions to challenges
- Highly diligent, organized, and analytical with strong problem-solving skills
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Experience working with SAP is a plus
- General knowledge of accounting and finance
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Tokyo Amazon Japan G.K. フルタイムアマゾンジャパン ライフアンドレジャー事業本部では「アマゾンベンダーサービス(AVS)」の実行部隊をマネージするシニアチームリーダーを募集しています。 · AVSは主要お取引先様(仕入れ先メーカー様等)を対象にリテールでのビジネス拡大を目指し、品揃えの拡充、在庫・物流の最適化、オペレーションの効率化、商品ページの質の向上、マーケティング等、アマゾンのEコマースにおける重要な領域における包括的な施策の提案と実行を有償で提供するサービスです。AVSはブランドスペシャリスト(BS)により提供され、継続的なサービスの範囲の拡大および品質向上をとおして、お取引先様 ...
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Tokyo Thermo Fisher Scientific フルタイム· 以下のエリアについて責任を担います: · ・ 国際輸送(輸入)および国際出荷(輸出)の取り扱い。 · ・ 3PL および国際物流プロバイダー/フォワーダーの管理 · ・ チームスタッフの管理(2名) · ・ベンダー等への支払いプロセスの管理 ・ OTDパフォーマンス、コスト管理、およびサービスの改善 · ・パフォーマンスとコストの報告と分析 · 業務内容 · ・通関業者管理に関してトレードコンプライアンス チームとの緊密な連携 · ・ アナリスト、コーディネーターの小規模チームの管理 · ・3PL の日常業務を管理し、倉庫への時間どおりの配送とコ ...
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Tokyo PeopleCert フルタイムPeopleCertは、世界の一流企業で使用されているベストプラクティスやビジネスに不可欠なスキルの評価・認証において、グローバルリーダーとして活躍しています。 · 世界200カ国以上で展開するEdTechのリーディングカンパニーで、一緒に働いてみませんか。 · PeopleCertでは、国際電話のインバウンド・アウトバウンドの対応を通じて、お客様の受験で利用する技術サポートや資格に関するお問い合わせに対応する日本語と英語を話すカスタマーサービス・エージェントを募集しています。PeopleCertのカスタマーサービスは、チャット、電話、Eメールを通じて提 ...
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Tokyo Sealed Air Corporation受注業務担当者 · /**受注入力、出荷指示の作成と納品書・請求書の発行●顧客への電話およびメール対応 · ●営業サポートの提供 · ●社内関係部門との連絡や調整**/ · 必要なスキル · ●事務業務経験3年以上が必須です · ●受注業務の経験も必須です · ●ERPまたは受注業務パッケージシステムを使用する経験が必須です(SAP経験者は歓迎されます) · ●在庫の引当、出荷、配送、倉庫等の有形物の取り引きの業務経験は可能です · ●顧客サポートの経験も可能です · ●チームで協力しながら仕事を進めることができる人 · ●新しいことに積極的に挑戦できる ...
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Tokyo Thermo Fisher Scientific Full time: Prioritize customer satisfaction and deliver outstanding customer service to improve the overall customer experience · Cultivate a customer-centric culture through mentoring team members · Collaborate with team members and managers to exceed customer expectations, drive busine ...
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Tokyo Sealed Air Corporation製品・機器の導入メンテナンス業務 · ●包装機器を導入した後、その維持点検管理に関わる業務 · ●新規導入と設備替えによる調整、顧客とのコミュニケーション、マニュアル作成など · ●購入および保管から、設置まで一貫してバックアップする機能がある製品・機器のメンテナンスに関する手配を行う · 要件 · 機械保全技能士、機械設計技術者、電気主任技術者、または電気工事士などの資格を有していること · 〇積極的なサービス展開で獲得した注文、および現状の関係者の取り引きが得意なこと ○電気関連の経験者も歓迎(電気科出身者は特に大変おすすめです) 〇社内外の人々と積 ...
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Yokohama BSI フルタイムGreat that you're thinking about a career with BSI · Purpose of Position · Assurance(認証)事業における顧客の新規獲得および認証継続に関するプロセスをバックオフィスから支えるOperation Executive チームにおいて、顧客対応およびそれに付随する認証関連活動を行う。また、自身を含む従業員のウェルビーイング、および会社の健全な収益性の確保に資するため、社内関連部門と連携しながら常に業務プロセスの最適化、効率化、情報の整備と共有を確実に行い、部内および関連部門と ...
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Tokyo SILAB CDICustomer Project Leader - Cosmetics Ingredients H/F · An experienced Customer Project Leader is sought to drive the growth of our cosmetics ingredients business in North-East Asia. · About the Role · The successful candidate will be responsible for: · Providing expert support to ...
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Tokyo BarcoJob Summary: · Maintenance and Support of Digital Imaging products and response to inquiries from customers · Building better customer relationship through completing troubleshoot, maintenance, and repair needs designated equipment · Resolves any issues, provides technical suppor ...
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Tokyo Oracle Regular EmployeeJob Description · We are seeking a dedicated Support Organization Member to join our team. As an advocate for customer needs, your primary responsibility will be to deliver post-sales support and solutions to the Oracle customer base. · You will be responsible for resolving non-t ...
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Tokyo Edgewell Personal CareEdgewell, a global team of over 6,000 visionaries, doers and makers, relies on people as its secret ingredient. Our collaborative global force inspires us to reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with con ...
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Tokyo Lalamove Full timeJob Title: Customer Service Associate · We are seeking a highly motivated and target-driven individual to join our team at Lalamove Japan. As a Customer Service Associate, you will be responsible for delivering world-class customer service to our corporate clients, individual cus ...
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Tokyo International Flavors & FragrancesJob Title: Customer Service Representative - Fragrances · We are seeking a highly skilled and experienced Customer Service Representative to join our team at IFF. · The ideal candidate will have 5-6 years of relevant experience in customer service or a similar position in a multi ...
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Shibuya Koala Full timeCustomer Service Leader · We are seeking a highly skilled Customer Service Leader to join our team at Koala. · About the Role · As a Customer Service Leader, your primary responsibility will be to ensure that our customers have an exceptional experience with our brand. · Key Resp ...
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Shinjuku Edgewell Personal Care Brands, LLCEdgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reima ...
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Tokyo Keywords Studios ContractDescription · We are a global team of 12,000+ professionals in over 70 studios across 26 countries, redefining how gamers interact with their favorite games since 1998. We provide a wide range of solutions to video game developers and publishers, from art and audio to testing, lo ...
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Tokyo Oracle Regular EmployeeStrategic Customer Service Manager (SCSM) · The Strategic Customers Program (SCP) is a DB Cloud/Exadata initiative with the primary objective of providing optimal product and service experience for strategic accounts running business on Oracle's Cloud Database Platforms. · The St ...
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Chiba QVC jobs.contract_type_full_time - RegularShift Team Leader, E-service Contact Center, Customer Services · This position is responsible for managing the E-Service and Outsource teams, as well as overseeing customer interactions. Key responsibilities include: · Managing E-Service and Outsource operations · Overseeing KPIs ...
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Chiyoda Lenovo Full timeDescription and Requirements · The purpose of the Services Customer Delivery Manager (CDM) role is to foster, build and maintain a strong relationship between Lenovo and its customers. · This involves identifying opportunities to upsell or cross-sell, resolving issues or complain ...
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Tokyo Amazon Japan G.K. Full timeAbout Amazon's Customer Service Team · Amazon's mission is to be 'Earth's most customer-centric company, and our award-winning Customer Service (CS) team is an essential part of that mission. · We are one of the largest customer service organizations in the world, with tens of th ...
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Tokyo Amazon Japan G.K. Full timeAre you passionate about improving the quality of customer experiences? Do you like to dive deep to understand problems? Do you strive to create customer-centric solutions that drive measurable results? Does coordinating across teams and countries sound exciting? If so, Amazon Cu ...
