Edgewell employs over 6,000 visionaries, doers and makers globally. Our secret is people and we have an inspiring and collaborative global force of them. We make useful things joyful touching lives in over 50 countries. Together, we reimagine good mornings and endless summers striving for more sustainable ways to beautify and bond with confidence and determination.
Position summary
This position leads the customer service team offering high-level professional service to internal and external customers:
-Manage customer orders creating value and achieving targets
-Improve customer service operation through continuous improvement
-Manage temp staff and act as SAP key user
Accountability
- Supervise CS temp staff to ensure timely and accurate sales order processing.
- Communicate with Sales, Planning, 3PL for on-time delivery.
- Monitor 3PL performance and coordinate customer claims/goods return handling.
- Track and report order fulfillment and implement actions for customer service improvement.
- Improve and enhance SAP/BI tools for efficiency and act as SAP key user.
- Team management: optimize workload, develop qualified role backup, train the team and improve service mindset.
- Key KPI: Service rate to customer.
Edgewell is an equal opportunity employer. We create a collaborative and diverse global team where good ideas thrive and colleagues can learn and lead. We prohibit discrimination based on legally protected status. We aim to bring joy to our products, customers and colleagues.
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Customer Service Rep
1週間前
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