Customer Service Representative

2日前

Chiyoda Dupont
JOB DESCRIPTION

At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you

We are excited to share that on May 22, , DuPont announced plans to separate into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Customer Service Representatives – Role summary
The Customer service Representatives role is responsible for providing customer order fulfillment support by receiving, analyzing and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained. (Business/Products: Water solutions)

Major Accountabilities

  • Primary point of contact for receiving, processing and verifying the accuracy of customer domestic/export purchase orders that arrive via fax, email and customer EDI, and performs order entry activities following defined procedures and guidelines.
  • Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable
  • Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date
  • Responsible for entering purchase orders to other DuPont manufacturing sites in overseas to receive materials for the resale to customers. Coordinate import process to meet customer's delivery date.
  • Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.
  • Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction
  • Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers' requirements are understood and commitments are met.
  • Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.
  • Provides back-up support to other members in group in the performance of job duties as required.
  • Provides Sales related information (sales order volume versus forecasted volume) to business
  • Primary point of contact for SAP Order-To-Cash module representing the supporting business in Japan.

    • Skills and Knowledge Required

  • Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationship
  • Good English Skills
  • Ability to operate the required computer systems is preferred. (SAP, SFDC and the Microsoft Office Suite of programs)
  • Ability to work professionally and effectively with external customers and with many internal functional groups and Businesses
  • Demonstrated attention to detail and exhibits a high level of accuracy
  • Self-motivated and positive minded.
  • Creation of value through the productivity improvement projects and initiatives
  • Customer Service or order fulfillment experience is highly preferred​

    • Join our

    • Sr Customer Service Representative

      2日前

      Tokyo Thermo Fisher Scientific フルタイム

      所属:LSG · Band4ポジションです · 業務内容 · サプライチェーンの各部門との連携の起点となり、LSGビジネスにおいて、受注から納品までを責任をもって対応する · 営業・マーケティングなど関連部署と密接にコミュニケーションをはかり、カスタマーサービスとしてビジネスの成長に貢献する · 常にお客様第一の意識を持ち、カスタマーサービスとしてよりよい顧客経験の提供をおこなう · 課題意識をもって改善に取り組む。カスタマーサービスのプロセスの改善や、ルール整備など、より効率的に正確に業務が実施できるよう改善を推進する · チームとしてより大きな成果 ...

    • Technical Customer Service Representative, FC Hokkaido

      2日前

      Tokyo Sealed Air Corporation

      Job Description · フィールドエンジニア · 既存の機械の操作説明・定期点検等を行いつつの営業活動 · 担当エリアが広く遠隔地のため通常は直行直帰での活動 · Qualifications · 機械整備の経験 · 法人営業経験、尚可 · 電気関係のバックグラウンド尚可(電気科出身者歓迎) · 社内および社外の関係者と積極かつ円滑にコミュニケーションできる方 · 基本的なWord, Excel, PowerPointの使用経験 · 直行直帰の営業スタイルで自己管理能力の高い方 · ...

    • Customer Service Rep

      1週間前

      Tokyo Sealed Air Corporation

      Job Description · ●受注入力、出荷指示、納品書・請求書発行(SAP使用) · ●顧客電話・メール対応 · ●営業サポート · ●社内関係部署との連絡・調整 · Qualifications · ●事務業務経験3年以上必須 · ●受注業務の経験 必須 · ●ERPもしくは受注業務パッケージシステム使用経験 必須(SAP経験者尚可) · ●在庫の引当、出荷、配送、倉庫等、有形物のやり取りの業務経験 尚可 · ●顧客サポート経験 尚可 · ●チームで協力しながら業務を進められる方 · ●新しいことに積極的にチャレンジできる方 · ●社内外を問 ...

    • Technical Customer Service Rep, Food

      1週間前

      Tokyo Sealed Air Corporation

      Job Description · ●包装機器の仕入れ及びメンテナンス業務 · ●導入及び設置スケジュールの管理及び顧客との調整 · ●設置機械のメンテナンス業務 · Qualifications · 機械保全技能士/機械設計技術者/電気主任技術者/電気工事士のどれかの資格をお持ちの方 · 〇機械整備の経験 ○電気関係のバックグラウンド尚可(電気科出身者歓迎) 〇社内および社外の関係者と積極かつ円滑にコミュニケーションできる方 〇自社製品およびサービスの優位性をエンドユーザーに訴求できる方 〇会社および事業部の営業戦略に基づき行動できる方 〇基本的なWo ...

    • Customer Service Officer

      1週間前

      Yokohama BSI フルタイム

      Great that you're thinking about a career with BSI · Purpose of Position · Assurance(認証)事業における顧客の新規獲得および認証継続に関するプロセスをバックオフィスから支えるOperation Executive チームにおいて、顧客対応およびそれに付随する認証関連活動を行う。また、自身を含む従業員のウェルビーイング、および会社の健全な収益性の確保に資するため、社内関連部門と連携しながら常に業務プロセスの最適化、効率化、情報の整備と共有を確実に行い、部内および関連部門と ...

    • Customer Service Representative

      2日前

      Chiyoda Dupont

      JOB DESCRIPTION At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers aro ...

    • Customer Service Representative

      1週間前

      Tokyo International Flavors & Fragrances

      Job Description · It's an exciting time to join IFF's Customer Service for Fragrances · We are looking for someone to join our talented team of 20 Customer Service dedicated representatives, coordinating the fragrance B2B supplies to all IFF customers. · The role of the team i ...

    • Customer Support Representative

      1週間前

      Tokyo Morningstar Full time

      About the role: · This role is just the beginning of a rewarding career within the Client Service group. The experience in the role provides preparation for career progression into client services, product management, product development, investment consulting, sales, or any ot ...

    • Customer Support Representative

      2日前

      Tokyo CommScope Inc.

      In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. · Due to our continued growth and customer demand, we are hiring a Representative, Customer Experience to support the Outdoor Wireless Network (OWN) business segment, which supp ...

    • Customer Care Representative

      6日前

      Tokyo Clario Full time

      Provide front-line support to customers via phone, fax or email for all assigned product lines (which may include all or some of the following: Cardiac Safety, Respiratory and/or ePRO). Troubleshoot transmission or other equipment usage problems. Handle re-supply and report reque ...

    • Customer Service Supervisor

      7日前

      Shinjuku Edgewell Personal Care Brands, LLC

      Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reima ...

    • Customer Service Specialist

      2日前

      Shinjuku coty

      Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an eq ...

    • Associate, Customer Service

      2日前

      Shinjuku Tapestry

      Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. · Coach is part of the Tapestry por ...

    • Customer Service Supervisor

      1週間前

      Tokyo Edgewell Personal Care

      Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reima ...

    • Customer Service Associate

      1週間前

      Tokyo Lalamove Full time

      Are you target-driven and able to handle a fast-paced environment? Join the team at Lalamove Japan and experience first-hand the thrill of disrupting the logistics industryAs a Customer Service Associate, you will be responsible for assisting customers with inquiries and complain ...

    • Lead, Customer Service

      2日前

      Tokyo 5000 Kyndryl Japan KK Full time

      Who We Are · At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, in ...

    • Customer Services Engineer

      1週間前

      Tokyo Barco

      In charge of digital imaging products in our customer support department · Maintenance or Support of Digital Imaging products and response to inquiries from customers · Building better customer relationship through completing troubleshoot, maintenance, and repair needs designate ...

    • Customer Service Officer

      2日前

      Tokyo World Courier K.K. Japan Full time

      Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...

    • Customer Service Analyst

      1週間前

      Tokyo Oracle Regular Employee

      サポート組織のメンバーとして、あなたの仕事は、顧客の需要を代弁しながら、Oracle の顧客ベースに販売後のサポートとソリューションを使用しています。これには、電話や電子メールによる手段による販売後の非技術的な顧客からの問い合わせの解決、および当社の電子サポート サービスの使用とトラブルシューティングに関する技術的な質問の解決などがあります。顧客との主な連絡窓口として、サポートと顧客との関係、さまざまな顧客の状況やエスカレートされた問題について Oracle の社内従業員にアドバイスと支援を提供する責任があります。 · 国内の顧客向けに24/7のサポート ...

    • Customer Service Manager

      1週間前

      Shibuya Koala Full time

      Why we have this role · @ KoalaOur number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to make them happy and completely satisfied. · Requirements · What key responsibil ...

    • Services Sales Representative

      1週間前

      Tokyo Oracle Regular Employee

      Sales of the organization*s services (., maintenance and service contracts).Sells organization*s services (., maintenance and service contracts); primarily finds new customers and generates new business. Develops new accounts and/or expands existing accounts within an established ...