Representative, Customer Experience
We are seeking a skilled Representative, Customer Experience to support our Outdoor Wireless Network (OWN) business segment. This role is critical in connecting customers with our products and ensuring timely delivery of their orders.
Key Responsibilities:
- Order Management: Process sales orders from customers, follow up on shipment schedules, and expedite communication for timely delivery.
- Customer Support: Provide pre and post-order support, respond to customer inquiries, and develop a better understanding of our products to meet customer needs.
- Collaboration: Work closely with customers, sales teams, materials management, and operations teams to anticipate projects, completion timetables, and potential scheduling issues.
Requirements:
- Bachelor's degree with at least 3 years of experience in Customer Support, Customer Service, or Order Management, preferably in the IT industry.
- Fluent in Japanese with high English proficiency.
- Excellent communication, negotiation, presentation, and facilitation skills.
About Us:
We are CommScope, a leading provider of connectivity solutions that empower how we live, work, and learn. Our employees push the boundaries of communications technology, enabling groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.
Join us in our quest to deliver connectivity that empowers what's next.
Salary: $60,000 - $80,000 per year
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