Customer Support Representative

2週間前

Tokyo Commscope

Connecting the World, One Customer at a Time

Job Summary:

The Representative, Customer Experience will support the Outdoor Wireless Network (OWN) business segment by providing exceptional customer service and order management.

Key Responsibilities:

  • Process sales orders from customers and ensure timely delivery
  • Monitor shipment schedules and communicate proactively with customers on material availability and shipment status
  • Provide pre- and post-order support to customers, including quotations, lead-time checks, and rebate claim processing
  • Respond to all customer inquiries
  • Work with customers and the sales team to develop a better understanding of our products and their place in meeting customer needs
  • Communicate and work closely with the materials management and/or operations team to anticipate projects, completion timetables, and potential scheduling issues
  • Provide support and backup assistance to peers
  • Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors

Required Qualifications:

  • Bachelor's degree with a minimum of 3 years of experience in Customer Support, Customer Service, or Order Management, preferably in the IT industry
  • Fluent in Japanese with a high level of English proficiency
  • Excellent communication, negotiation, presentation, and facilitation skills
  • Exceptional attention to detail, time management, and organizational skills
  • Ability to collaborate effectively across virtual functions and teams
  • Strong ability to prioritize workload to meet challenging deadlines
  • Capable of multitasking efficiently and working well under pressure
  • Proficiency in Microsoft tools, especially Excel and Outlook
  • Prior knowledge of SAP, Business Objects, and CRM Dynamics is advantageous

About CommScope:

CommScope is a leading provider of communications infrastructure solutions for network operators and enterprises around the world. Our mission is to deliver connectivity that empowers how we live, work, and learn.

We are committed to creating an inclusive and diverse workplace culture where everyone feels valued, respected, and empowered to succeed.

At CommScope, we believe that our employees are our greatest asset, and we strive to create opportunities for growth and development.

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