Job Title: Customer Service Associate
We are seeking a highly motivated and target-driven individual to join our team at Lalamove Japan. As a Customer Service Associate, you will be responsible for delivering world-class customer service to our corporate clients, individual customers, and partner drivers via Live Chat.
Key Responsibilities:
- Provide proactive and effective solutions to customer concerns and issues
- Handle customer enquiries and ensure first contact resolution
- Interact with Driver Operations & Finance team on a regular basis
- Record details of customer interactions and feedback
- Support users and drivers through clear and efficient communication
Requirements:
- Experience in customer service or a related field (advantage)
- Proficient written and verbal communication skills in English
- Excellent written and verbal communication skills in Japanese (Native Proficiency)
- Positive attitude, strong communication skills, and a customer-oriented approach
- Target-driven, adaptable, and able to handle a fast-paced environment
- Familiarity with Google, spreadsheets, and instant messaging
- Able to work flexible shift schedules, including early mornings and public holidays
What We Offer:
- A unique opportunity to make a measurable impact on your market
- A dynamic and fast-paced work environment
- The chance to grow with a leading logistics company
Estimated Salary: ¥250,000 - ¥350,000 per month
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