Professional Services Consultant Tokyo

4週間前

Tokyo WalkMe

About the Position

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world.

Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Professional Services Consultant is an important role at WalkMe as s/he will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms.

The ideal candidate is passionate about technology, solutioning, and customer success. You will report to the Director of Professional Services in our Tokyo office.

Description:

  • WalkMe Implementation: Design, build, and implement interactive experiences for our customers to enhance their end-user onboarding experience, accelerate feature adoption, and drive business impact.
  • Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
  • Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
  • Training and Enablement: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
  • Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
  • Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
  • Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technology.

Requirements:

  • 3+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
  • 1+ years of SaaS experience.
  • In-depth knowledge and experience with delivering enterprise software application implementations. Experience managing medium or large-scale projects throughout entire lifecycle.
  • Technical knowledge of web applications (HTML, CSS, JavaScript) and development experience.
  • Confidence in communicating with technical, business, and C-level stakeholders.
  • Ability to create structure in ambiguous situations and design processes.
  • Strong technical skills that allow for an ease when guiding customers through technical processes.
  • Process flow optimization and organizational change management experience within a company or as external consultant.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
  • Team player with the highest level of integrity. This is a WalkMe core value.
  • BA/BS degree or equivalent.
  • Fluency in Japanese and business level English.

Preferred Qualifications:

Why choose WalkMe?

  • Pre-Sales Consultant

    3週間前

    Tokyo TD SYNNEX K.K. Full time

    Job Purpose: · The Presales Consultant is responsible for providing presales technical support to the Sales team and presenting tailored demonstrations or qualification discussions to customers and/or prospects. The Presales Consultant also assists the Sales Team with qualifying ...

  • SAP Functional Consultant

    1日前

    Tokyo ReachExt K.K.

    Job Title: · SAP S4 Data Migration/Implementation Consultant · About the Role: · We are seeking a highly skilled SAP S4 data migration/implementation consultant to lead our project in Tokyo. The successful candidate will have extensive experience in SAP ECC or S/4 HANA, strong an ...

  • Associate Market Manager

    1週間前

    Tokyo Expedia Group Full time

    Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. · About Expedia Group · We're shaping the future of travel, guided by our Values and ...

  • Operations Manager

    5日前

    Tokyo ReachExt K.K.

    Tokyo Service Desk Team Lead · Work Location: Tokyo, Japan · Required Language: Native Japanese and Business English · Key Responsibilities: · Lead an 8-member Service Desk team. · BUILD A COHESIVE TEAM BY MANAGING PEOPLE EFFECTIVELY, INCLUDING COACHING AND DEVELOPING THE TEAM. · ...

  • Senior System Engineer

    15時間前

    Tokyo ReachExt K.K.

    Job Title: · Technical Support Specialist (Japanese Language) · Tokyo is the work location for this position, and native Japanese and business English language skills are required. · Key Responsibilities: · Resolve end-user voice calls, chats in Japanese, and provide first-level ...

  • Technical Lead

    1日前

    Tokyo ReachExt K.K.

    Job Title: · Technical Support Specialist · Work Location: Tokyo · Language Requirement: Japanese Fluency and Business English · Key Responsibilities: · Handle end user Voice calls, Chats in Japanese Language. · Provide first level resolutions for End user computing and Business ...

  • RUCKUS Director, Regional Sales

    3日前

    Tokyo Commscope

    Regional Leadership Role: · Determine the overall strategy and objectives for Ruckus Networks Business in the region. · Guide sales teams towards achieving business goals, focusing on revenue growth, expense management, product development, and market share increase. · Oversee Ma ...

  • Customer Solutions Lead

    5時間前

    Tokyo ReachExt K.K.

    Job Description · We are seeking a highly motivated cloud and data-savvy pre-sales specialist with experience designing solutions for large enterprise clients. · The Customer Solutions Lead reports into the Head of DXG Customer Solutions and carries TCV (Total Contract Value) & R ...

  • Insurance Consulting

    15時間前

    Tokyo ReachExt K.K.

    Job Description · The primary objective of this role is to provide strategic consulting services to clients in the Insurance space. Key responsibilities include: · Developing a deep understanding of client business processes at a high level. · Supporting the planning of long-term ...

  • Deployment Strategist/DX Consultant

    15時間前

    Tokyo ReachExt K.K.

    Language Requirements: · Japanese: Native or Fluent (N1) · English: Business Proficiency · Job Title: Deployment Strategist/DX Consultant · We are seeking a dynamic and customer-focused professional to drive digital transformation initiatives for our clients. As a Deployment Stra ...

  • Senior Technology Architect

    5時間前

    Tokyo ReachExt K.K.

    Role: Senior Technology Architect- Application, Development & Maintenance · Brief about the role: Technical Architect for large transformational IT projects in Insurance and Automotive sectors. · The role involves providing best-fit technical solutions for one or more projects, o ...

  • Business Analyst

    4日前

    Tokyo ReachExt K.K.

    Job Title: Contract Management System Developer · Description: · You will be responsible for the development and operation of our contract management system (Guidewire) on the business side. Your key responsibilities will include developing business requirements, collaborating wi ...

  • Senior Sales Manager

    1日前

    Tokyo ReachExt K.K.

    **Senior Sales Manager (Hunter Role)** · We are seeking a seasoned sales professional to develop new accounts in Japan, targeting top-tier companies. You will work closely with our teams to create innovative solutions that meet client needs. · This role requires a hunter profile ...

  • Guidewire Consultant

    5時間前

    Tokyo ReachExt K.K.

    Key Responsibilities · Confirm functional and non-functional requirements with the client or project stakeholders. · Design, develop, and implement modules and programs. · Create unit, integration, and system test cases. · Support user acceptance testing. · Pursue similar activit ...

  • Senior Specialist, Medical Affairs

    1週間前

    Tokyo half the sky

    We are seeking a Medical Services, Sr. Specialist to join our team at Organon. This role is responsible for triaging and responding to inquiries from healthcare providers and external stakeholders, as well as managing promotional review processes. · The Position · The primary res ...

  • Customer Service Analyst

    1週間前

    Toshima City Solventum Full time

    **Job Description:** · Customer Service Specialist - Customer Issue Resolution (Solventum) · We are seeking a highly skilled and experienced individual to join our team as a Customer Service Specialist. This role will be responsible for handling customer inquiries, resolving issu ...

  • Scientific Affairs

    1週間前

    Toshima City Solventum Full time

    Job Title: Scientific Affairs & Education Manager · Description: · Solventum enables better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for customers' toughest challenges, we pioneer game-changing innovations ...

  • Team Lead

    4日前

    Yokohama ReachExt K.K.

    Job Title · We are seeking a highly skilled and experienced professional to join our team in Yokohama. · Job Summary · This role requires a native-level Japanese and English speaker with 3-5 years of experience in team handling in a call center. The successful candidate will have ...