Job Description
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
Key Responsibilities
- Support customer issue resolution via phone and email, including payment requests and delayed payments.
- Address errors on invoices and manage customer data.
- Collaborate with domestic and international stakeholders to promote customer payment actions.
- Notify relevant customer information and risk changes based on interactions with customers.
- Ensure timely collection by understanding and pushing payment status.
- Manage bank guarantee details, amounts, and expiration dates to secure company credit risk exposure.
Requirements
- Proficiency in Excel, including pivot tables, VLOOKUP/XLOOKUP, and basic functions.
- 3 years of experience in accounts receivable, collections, or customer service roles.
- Experience working with SAP and Salesforce CRM.
- Ability to communicate clearly with customers, build relationships, and discuss financial issues.
- Excellent time management skills, organization, reliability, and business acumen.
- Ability to multitask and manage multiple priorities.
- Identify and prioritize problems requiring escalation to various stakeholders.
- Customer-centric approach, leading to win-win results.
- Results-driven and KPI-focused, balancing short-term gains with long-term benefits.
- Effective communication skills, able to ask clear questions and resolve unknowns.
- Ability to adapt to routine work and unexpected tasks alike.
Work Location
- Headquarters: Tokyo, Japan (5-minute walk from Shinbashi Station or 10-minute walk from Shiba Park)
Working Hours
- Flexible hours, with standard working hours of 8:45 AM - 5:15 PM (7 hours 30 minutes).
- No core hours, with a monthly reset of working hours from the 1st to the last day of each month.
Holidays
- Sundays and Saturdays.
- National holidays and public holidays as defined by law.
- New Year's holiday (December 30th - January 3rd).
- Summer vacation (July - September, Monday to Friday).
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Diversity & Inclusion
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Applicants may not be considered if they do not provide education and work history, either by uploading a resume or entering it directly into the application fields.
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Toshima City Solventum Full timeJob Description · At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, materia ...
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