Job Description:

We are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer issue resolution team, you will be responsible for resolving customer complaints in a timely and professional manner.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Investigate and resolve customer complaints
• Collaborate with internal stakeholders to ensure timely resolution of customer issues
• Communicate effectively with customers to understand their concerns and provide solutions
• Analyze and resolve payment delays, including coordinating with banks and other external parties

Requirements:

• 3+ years of experience in a role related to accounts receivable, collections, or customer service
• Proficiency in Excel, including pivot tables and basic functions
• Experience working with SAP and Salesforce CRM
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and problem-solving skills
• Familiarity with bank guarantees and financial regulations

Work Environment:

The successful candidate will be based at our Tokyo office, located in the Garden City complex in Shinagawa-ku. The position is part-time, with flexible hours (8:45am-5:15pm) and no core working hours. The employee will also have access to free shuttle buses from nearby stations.

Benefits:

Solventum offers a competitive salary and benefits package, including opportunities for career growth and professional development. We also offer a range of wellness programs to support your physical and financial well-being.

Equal Opportunities Employer:

Solventum is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the Travelling Community.