Team Lead

4日前


Yokohama ReachExt K.K.

Job Title

We are seeking a highly skilled and experienced professional to join our team in Yokohama.

Job Summary

This role requires a native-level Japanese and English speaker with 3-5 years of experience in team handling in a call center. The successful candidate will have excellent communication skills, be able to handle team communication, grievances, projects, and clients.

Key Responsibilities

  • Provide exceptional customer service and support to clients
  • Work collaboratively with the team to achieve business objectives
  • Analyze performance metrics and manage proactively for continuous improvement
  • Apply statistical measures to workflows and performance monitoring

Requirements

  • Native level Japanese and English language skills
  • 3-5 years of team handling experience in a call center
  • Good communication skills, including verbal and written
  • Basic MS-Excel skills
  • Familiarity with MS Office tools, including Outlook and Internet

Preferred Qualifications

  • BPO experience
  • Order Management experience

Working Conditions

This is a full-time position working from 9:00 AM to 6:00 PM Japan Time, Monday to Friday. May require work on weekends and some schedules may vary between 8:30 AM to 5:30 PM or 8:00 AM to 5:00 PM.

Salary Range

The estimated salary for this position is ¥2500,000 - ¥3500,000 per year, depending on experience.


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