Technical Lead

6日前


Tokyo ReachExt K.K.

Job Title: Technical Support Specialist (Japanese Fluency)

Location: Tokyo

Language: Japanese Fluency and Business English

Key Responsibilities:

  • Customer Interaction: Handle end user Voice calls, Chats in Japanese Language.
  • Ticket Management: Provide first level resolutions for End user computing and Business Applications.
  • Ticket Creation: Ticket creation/Categorization / Prioritization in SNOW or any Ticketing tool experience.
  • Ticket Triage: Ticket triaging to respective Support Group.
  • Incident Resolution: Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps.
  • Analytical & Coordination Skills: Good Analytical & Coordination skills are essential.
  • Computer Knowledge: Good understanding of Computers and Troubleshooting skills required in Windows Operating System.
  • Customer Service: Customer service orientation and ability to work in a team.
  • Communication Skills: Excellent Soft skill, Communications skills (Voice, Email & Chat) to handle Japanese end users.
  • Troubleshooting: Troubleshooting skills on desktop and applications (MS office, Adobe etc.)
  • VPN Connectivity: Troubleshooting skills on VPN connectivity and tools (MS Team, Webex)
  • Password Issues: Experience in supporting windows domain password related issues.
  • Remote Control Tools: Troubleshooting experience using remote control tools.
  • Exchange: Trouble shooting skills and experience in handling Exchange (Outlook)
  • IT Issues: Experience in handling other IT Issues like Printer, hardware (Laptop, iPhone, iPad, Desktop), browser, laptop performance related issues.

Requirements:

  • Technical Service Desk: IT Technical Service Desk
  • Windows OS Experience: Windows OS Troubleshooting Experience
  • ITSM Tool Experience: ITSM Ticket Tool Experience
  • Troubleshooting Experience: Printer, iPad, iPhone, Password related troubleshooting experience

Salary: ¥900000 per annum


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