Job Title: Technical Support Specialist (Japanese Fluency)
Location: Tokyo
Language: Japanese Fluency and Business English
Key Responsibilities:
- Customer Interaction: Handle end user Voice calls, Chats in Japanese Language.
- Ticket Management: Provide first level resolutions for End user computing and Business Applications.
- Ticket Creation: Ticket creation/Categorization / Prioritization in SNOW or any Ticketing tool experience.
- Ticket Triage: Ticket triaging to respective Support Group.
- Incident Resolution: Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps.
- Analytical & Coordination Skills: Good Analytical & Coordination skills are essential.
- Computer Knowledge: Good understanding of Computers and Troubleshooting skills required in Windows Operating System.
- Customer Service: Customer service orientation and ability to work in a team.
- Communication Skills: Excellent Soft skill, Communications skills (Voice, Email & Chat) to handle Japanese end users.
- Troubleshooting: Troubleshooting skills on desktop and applications (MS office, Adobe etc.)
- VPN Connectivity: Troubleshooting skills on VPN connectivity and tools (MS Team, Webex)
- Password Issues: Experience in supporting windows domain password related issues.
- Remote Control Tools: Troubleshooting experience using remote control tools.
- Exchange: Trouble shooting skills and experience in handling Exchange (Outlook)
- IT Issues: Experience in handling other IT Issues like Printer, hardware (Laptop, iPhone, iPad, Desktop), browser, laptop performance related issues.
Requirements:
- Technical Service Desk: IT Technical Service Desk
- Windows OS Experience: Windows OS Troubleshooting Experience
- ITSM Tool Experience: ITSM Ticket Tool Experience
- Troubleshooting Experience: Printer, iPad, iPhone, Password related troubleshooting experience
Salary: ¥900000 per annum
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