Happy Holidays from all of us at Organon
We hope this festive season brings you joy and relaxation. At Organon, we truly value the importance of taking time off to recharge. Thats why many of our offices are closed, and our team, including the Global Talent Attraction members, are enjoying a well-deserved break to celebrate the holidays.
During this time, our recruiting efforts might slow down a bit, and our teams may be less available. But dont worry, well be back and ready to connect with you on January 2, 2025.
Thank you for your understanding and patience. We wish you a wonderful holiday season filled with happiness and a fantastic New Year
Job Description
The Position
The primary responsibilities of the Medical Services, Sr. Specialist is to triage and respond to all inquiries received through different channels from healthcare providers and other external stakeholders, and manage the processes related to promotional review ensuring the highest standards in medical communications.
Responsibilities:
Medical Information
- Respond to or triage unsolicited on-label and off-label inquiries received from healthcare providers and other external and internal stakeholders.
- Ensure that responses to medical inquiries are high-quality professional communications.
- Set-up standardized answers for frequently asked questions or routine requests, in collaboration with Medical Advisors and Medical Science Liaisons.
- Research, assess, and compile responses from published and unpublished literature to create clinical support in a fair, balanced, and scientifically accurate format.
- Report adverse events and product quality complaints to the appropriate departments.
DPOC (Designated Point of Contact) Process Management
- Ensure receipt, classification, and appropriate routing of product inquiries for further processing to meet regulatory and business requirements.
- Assure DPOC database is accurately maintained.
- Generate and report DPOC monthly key performance metrics.
- Identify gaps within the medical information process and provide rapid resolution.
- Support and train Medical Advisors/Medical Science Liaison and other staff in the management of DPOC/medical information requests.
Medical Review
- Manage all the processes related to promotional material review and approval (i.e. review flows, priorities, outsourcing, metrics, SOP, implementation of regional initiatives).
- Be knowledgeable of the different regulations and laws governing promotional materials in the country.
- Ensure that medical review of materials is completed with accuracy and in a timely manner, meeting company policies and country regulations prior to public release.
- Provide compliance leadership and training to country staff.
Required Experience and Skills:
- Minimum of 3 years of pharmaceutical experience ( Experience in medical information, contact center, medical review, or other related field preferred, but other role (including MR ) may be considered).
- Experience of women's health related products.
- High level of scientific and ethical integrity. Strong sense of responsibility for the response deadlines
- Excellent communication and collaboration skills.
- Understanding of domestic regulations and industry codes
- Understanding of core systems, tools, and metrics related to medical literature.
- English: Business level
Secondary Job Description
Who We Are:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Womens Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.
As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.
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