Job Description

The Medical Services, Sr. Specialist role is responsible for triaging and responding to inquiries from healthcare providers and other external stakeholders, while managing processes related to promotional review.

Main Responsibilities:

• Medical Information:
  • Respond to or triage unsolicited on-label and off-label inquiries from healthcare providers and other external and internal stakeholders.
  • Ensure high-quality professional responses to medical inquiries.
  • Setup standardized answers for frequently asked questions or routine requests in collaboration with Medical Advisors and Medical Science Liaisons.
  • Research, assess, and compile responses from published and unpublished literature to create clinical support in a fair, balanced, and scientifically accurate format.
  • Report adverse events and product quality complaints to the appropriate departments.
• DPOC (Designated Point of Contact) Process Management:
  • Ensure receipt, classification, and routing of product inquiries for further processing to meet regulatory and business requirements.
  • Maintain the DPOC database accurately.
  • Generate and report DPOC monthly key performance metrics.
  • Identify gaps within the medical information process and provide rapid resolution.
  • Support and train Medical Advisors/Medical Science Liaison and other staff in the management of DPOC/medical information requests.
• Medical Review:
  • Manage all processes related to promotional material review and approval, including review flows, priorities, outsourcing, metrics, SOP, and implementation of regional initiatives.
  • Be knowledgeable of regulations and laws governing promotional materials in the country.
  • Ensure accurate and timely medical review of materials, meeting company policies and country regulations prior to public release.
  • Provide compliance leadership and training to country staff.

Requirements:

• Minimum 3 years of pharmaceutical experience (Experience in medical information, contact center, medical review, or other related field preferred).
• Experience with women's health-related products.
• High level of scientific and ethical integrity, strong sense of responsibility for response deadlines.
• Excellent communication and collaboration skills.
• Understanding of domestic regulations and industry codes.
• Understanding of core systems, tools, and metrics related to medical literature.
• English: Business level.

About Us:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a global healthcare company focused on making a world of difference for women, their families, and the communities they care for.