Tokyo Asurion フルタイム

アシュリオンジャパン株式会社

人と最新のテクノロジーを繋げ、人の生活をより快適なものにしたいという思いを持った企業です。

日本事業は携帯端末ユーザーに独自の補償プログラムとカスタマーサービスを提供し、どんな機種を利用していても、電話一本、画面のクリックを一つさえすれば、翌日にスマホの交換、データの移管等、簡単な事から専門性の高い事までスムーズに解決まで導きます。

このビジネスモデルを日本市場向けに最適化して提供しています。

仕組みづくりのコンサルティングから実務運用までを統合的なソリューションとして通信事業者様に提供し、CX向上に貢献することが、アシュリオンジャパン株式会社の使命です。

大手通信キャリアが提供する、携帯電話アフターサポートサービスを運営しており、エンドユーザー数は国内有数の規模です。

契約形態:正社員 試用期間あり(3ヶ月)

就業時間:9:00〜18:00(休憩1時間)フレックスタイムあり

在宅勤務制度あり

給与: 550万円(年間総額)

職務内容

  • 顧客との契約交渉サポートと契約実務フォロー
  • ベンダーとの委託契約交渉サポートと契約実務フォロー
  • 契約に基づいた運営の社内連携
  • コンタクトセンターやサプライチェーンのオペレーションに関わる情報管理

必要となる経験とスキル

  • コンタクトセンター領域の業務経験、知識
  • 社内メンバーとの問題解決推進経験
  • 数値管理経験
  • Microsoft office作成スキル(特にexcel/PPT)

諸条件

holiday:土日、祝日、年末年始

有給休暇:年間最大20日付与(入社月、勤続年数によって異なります)

その他休暇:慶弔休暇、Flex特別休暇、リフレッシュ休暇、育児休暇、介護休暇

昇給:年1回(会社及び個人業績評価により3月実施)

福利厚生:社会保険、定期健康診断、EAP(カウンセリングサービス)、慶弔金制度

退職金制度:あり(確定拠出年金他)

教育研修制度:各種研修、教育援助制度

お仕事に興味がありましたら、ご応募ください。



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