Izumisano Kuehne+Nagel jobs.contract_type_full_time, Permanent
You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence. Your Role You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Engage in mostly air logistics solutions with occasional complimenting sea/ road and courier solutions. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. Your Responsibilities
  • Drive customer engagement, satisfaction, retention + reactivation in close cooperation with our Business Development and Operational Excellence Centers.
  • Establish + strengthen operational relation to customer contact(s) through daily interactions + pro-actively advising + consulting to ensure customer satisfaction.
  • Qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
  • Support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
  • Collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
  • Document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
  • Create, review + refine customer reports.
  • Ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
  • Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.
  • You have been selected for this role for your knowledge across our operations; because you possess the key attributes we are looking for.
Good Reasons to Join We are interested in service-oriented individuals who understand the importance of providing an excellent customer experience. In return, you will gain access to professional development opportunities and international exposure in a team-based environment.

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