Intersoft K.K. Inc. is a global leader in Information Technology and Services, specializing in web and mobile application design and development, as well as Salesforce and SAP enterprise solutions. With a distinguished history spanning 24 years, we excel in delivering comprehensive digital transformation services to our clients worldwide.
The Role
Responsibilities:
- Provide touch support for data center equipment including servers, backup systems, storage devices, and network equipment.
- Perform hands-on tasks such as inventory capture, logistics support, portable storage media management, shipping/receiving, and asset tagging/barcoding.
- Coordinate with hardware vendors for replacements and facilitate restoration time during business hours.
- Conduct visual inspections and fault isolation for third-party equipment.
- Assist in diagnosing and resolving system-related issues, coordinating with third-party vendors when necessary.
- Rack, stack, install, and decommission equipment as requested.
- Conduct network cable testing, patching, and end-to-end network patching.
- Provide after-hours support for critical network upgrades and maintenance.
- Participate in disaster recovery testing and maintain timely communication on issue status and resolution.
- Update tickets for all reported incidents and troubleshoot network connectivity issues using diagnostic tools.
- Provide project-based support as requested by clients.
- Conduct annual audits of offsite tape storage vendors' inventory.
- Prepare and manage media for off-site storage and transfer as requested by clients.
- Log and track physical storage media in tape tracking systems.
- Manage inventory, insertion, collection, and reconciliation of tapes in storage libraries.
- Follow structured cabling best practices including clean routing and labeling of cables.
Ideal Profile
Requirements:
- Business Level English and Japanese (N3 Minimum) to effectively liaise with the stakeholders of the region
- Experience in data center operations and equipment maintenance.
- Knowledge of network infrastructure and troubleshooting methodologies.
- Familiarity with inventory management and logistics procedures.
- Ability to work independently and in a team environment.
- Strong communication and customer service skills.
- Flexibility to provide after-hours support and onsite presence within 4 hours when needed.
- Note: Training and guidance will be provided as necessary.
What's on Offer?
- Work alongside & learn from best in class talent
- Join a well known brand within IT Services
- Excellent career development opportunities
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