Company Description
We are driven by a shared mission to make a meaningful difference in the lives of patients and healthcare professionals. At Intuitive, we believe that minimally invasive care can enrich people's lives. We strive to expand the capabilities of physicians through innovative technologies and enable them to treat with greater confidence.As pioneers in robotic-assisted surgery and market leaders, we focus on developing an inclusive and diverse team that fosters change. For over 25 years, we have partnered with hospitals and medical teams around the world to resolve some of healthcare's most challenging issues and push the boundaries of what is possible.
We are built by exceptional talent from various backgrounds. We believe that great ideas can come from anywhere and strive to cultivate an inclusive culture rooted in diversity and mutual respect. We empower team members to be their authentic selves and do their best work.
Our team is driven by passionate individuals who want to create change. Our team members value integrity, possess high learning ability, and have the energy to accomplish things. They bring diverse experiences that enable us to think differently and make new approaches possible. We actively invest in our team members' long-term growth to ensure they continue to achieve our mission and reach their full potential.
Join us as we strive to advance global communities of healthcare professionals and patients. Together, let's improve minimally invasive treatments.
Job Description
Primary Function of Position:
This individual will lead and support training center operations in direct markets and develop training program strategies as a member of the Customer Training Team. The Manager Customer Training will also focus on developing the customer training team in the region, optimizing the utilization of our training centers in the market, and supporting innovative technical and Surgeon-led training programs.
Roles and Responsibilities:
- Collaborate with customer training leadership team, sales team, marketing, and other stakeholders throughout the organization to ensure training support is properly allocated to meet the needs of the business.
- Hire, develop, and train members of the customer training team to support the growing and evolving needs of the company; mentor experienced team members and develop future leaders.
- Effectively manage diverse communications cross-functionally, internally, and externally. Effectively capture and represent the voice of the function and ISI overall. Effectively distill complexity and provide clear and actionable direction and information.
- Collaborate with national IDN's and surgical societies to develop education strategies that serve the market.
- Represent Customer Training as part of local leadership team.
- Establish new training centers as needed to support the Regions' needs.
- Deliver quarterly training center business reviews.
- Leverage state-of-the-art technologies to maximize training and educational platforms, measuring training effectiveness and implementing enhancements as necessary.
- Ensure sustained performance and development of a highly skilled training team.
- Develop sustained competency within the Customer Trainers in the following areas: da Vinci System, da Vinci System applications, Training Pathway process, Training/coaching techniques/methodologies.
- Manage the Customer Training CIP goals that align with the business & commercial strategy for the region.
- Maintain competency and currency on technology training protocol, following the onboarding program guidelines, and annual competency check.
- Manage & optimize Trainers' weekly schedules in order to fit the specificities of the markets and the training programs available.
- Conduct surveys to gather data and measure program effectiveness.
- Propose solutions to improve actual processes.
- Analyze the CRM data to insure best utilization of the training resources.
- Work with Surgical societies in order to develop training program strategies.
- Collaborate with global training education peers to harmonize and improve processes.
- Collaborate with the Sales and Marketing teams to identify the specific needs of the areas and develop training strategy accordingly in alignment with the Customer Training Team.
- Support the development and execution of training programs for fellows, residents, and hospital staff at designated training centers and potentially at the hospitals or external labs.
- Support the development of training programs at designated training centers to further surgeons' and OR staffs' development of da Vinci system technology skills.
- Occasional support of the da Vinci System in a hospital operating room.
- Travel up to 30%.
Qualifications
Required Knowledge, Skills, and Experience:
- 8+ years of experience including 4+ years of Training / Professional Education experience.
- Bachelor's degree required or equivalent clinical/medical degree.
- Demonstrated ability to initiate, build and execute a strategic plan.
- Strong interpersonal skills demonstrated experience in influencing and building effective collaborations with customers.
- Demonstrated ability to build, manage, mentor, and develop members of a high performing team.
- Demonstrated success in managing training projects and initiatives with measurable outcomes across multiple constituents: internal Intuitive functions and external parties.
- Knowledge of anatomy, physiology, medical disease states, surgical applications, and operating room environment.
- Excellent oral and written communication skills in English and Japanese language.
- Knowledge of adult learning principles preferred.
- Medical-device experience preferred.
- Travel required.
Additional Information
Equal employment opportunities provided to all qualified applicants and employees regardless of military or veteran status, disability, genetic information, or other protected statuses under federal, state, or local law.
We follow equal employment opportunity laws and consider hiring qualified applicants with arrest or conviction records.
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