Coordinator, PCM

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

The Parts Coordination Management (PCM) handles the Spare Part quotations and orders for the Marine & Energy customers. We offer a high-quality working environment where you'll have an opportunity to understand the logistics behind moving our Parts globally and enjoy working to meet our customers' requirements. In this position, you will be accountable for processing internal and external customer's spare parts requests in a timely manner aligned with customer expectations.

What will you be doing:

• Act as contact for spare parts quotations, orders, deliveries and non-conformities.
• Act as a link between customer and the various departments involved in the spare parts delivery process
• Handle and coordinate quotes and orders according to working procedures, guidelines, and local requirements
• Ensure highest level of quality and response time for quotes and orders
• Ensure correct customer master data and handling instructions are used when processing quotations and orders
• Actively follow-up the order book with the sales team.
• Liaise with Sales about the content and terms of the offerings
• Follow up and communicate parts deliveries information accordingly in a timely manner to customers.

To be successful in this role, we expect you to have:

• Accountable for processing internal and external customer's spare parts requests in a timely and high quality manner aligned with customer expectations.
• M. Sc. Or B.Sc degree (technical or commercial)
• Experience in working in international environment and knowledge in logistics / supply chain
• Fluency in English and Japanese language
• Strong Communication and Customer service skills
• Teamwork skills and Cultural knowledge
• Motivated to learn and grow professionally
• Workplace ICT equipment and applications; SAP knowledge preferable
• Logistics and Inco-terms understanding

Seen as an advantage:

• Advanced knowledge of Marine business.

Why you and us:

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps:

This role offers an estimated salary range of €60,000 - €80,000 per annum, depending on experience and qualifications. The successful candidate will be based in Helsinki, Finland, and will be required to work in a fast-paced and dynamic environment.