Join our Operational Care Team to deliver Operational Excellence by enabling transport activities, executing bookings, and generating export/import documentation while liaising with Customer Care Teams and Revenue Care team to ensure all requirements are met in a timely and efficient manner.

Your Role:

• Create/complete shipment details in our internal transport management system, coordinate with stakeholders, and organize transport based on the customer promise, obtain DG approvals where required, and escalate discrepancies as required.
• Monitor and report on the operational performance of carriers and other vendors, ensuring strong data quality for timely and accurate customer reporting.
• Create files for consolidation (Export) or de-consolidation (Import).
• Review and ensure alignment of shipping instructions, clarifying any deviations or conflicts while considering country regulations, export/import compliance, rate, and routing information.
• Accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
• Ensure departure and arrival confirmations (or deviations v. scheduled) are shared with CCLs.
• Ensure cost awareness and efficiency through timely, accurate cost/revenue updates, including profit maximization by providing cost awareness to the CCLs and RCC.
• Support and resolve claims and disputes.

Your Skills and Experiences:

• Your analytical and problem-solving approach, along with an ability to work under pressure and great time management, will be key to your success in this role.
• You have been selected for this role because you have experience within a freight forwarding environment and demonstrate the key attributes we are looking for in an Operational Care Specialist.

Good Reasons to Join:

At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate, and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility, and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future.