Join our Operational Care Team to deliver Operational Excellence. Execute bookings, generate export/import documentation, and liaise with Customer Care Teams ensuring timely and efficient requirements.

Your Role:

• Create/complete shipment details, coordinate with stakeholders, and organize transport based on customer promise.
• Monitor and report on carrier performance, ensuring strong data quality for timely customer reporting.
• Create files for consolidation or de-consolidation.
• Review and ensure alignment of shipping instructions, considering country regulations, compliance, and rate information.
• Submit required documentation within 24 hours of departure.
• Share departure and arrival confirmations with Customer Care Teams.
• Ensure cost awareness and efficiency through timely cost updates and profit maximization.
• Support and resolve claims and disputes.

Your Skills and Experiences:

• Demonstrate analytical and problem-solving skills, with the ability to work under pressure and manage time effectively.
• Selected for this role due to experience in freight forwarding and key attributes of an Operational Care Specialist.

Good Reasons to Join: At Kuehne + Nagel, you can refine relationship management skills and specialized business acumen. We offer extensive training, competitive remuneration, and opportunities to engage, collaborate, and lead in a global network. Our employees appreciate creative freedom, fluid transfer of responsibility, and international career exposure.