Customer Care Specialist
You will be joining our team to add your expertise and skills to the delivery of exceptional customer experiences.
Your Role
You will support customers by providing helpful information, answering queries, and responding to complaints and feedback. Utilizing your strong market knowledge, you will provide front-line support for customers to ensure satisfaction with our products, services, and features.
Your Responsibilities:
- Drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- Establish and strengthen operational relationships with customer contacts through daily interactions, regular care visits, and proactive advising and consulting to ensure customer satisfaction.
- Qualify customer inquiries and provide quotations within a given price band, in line with guiding leeway in decision-making, then follow up to ensure quotations are accepted and closed.
- Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
- Collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- Document, resolve, analyze all complaints and feedback, identify, share, and eliminate root causes.
- Create, review, and refine customer reports.
- Ensure delivery against all financial targets and strategic objectives.
Your Skills and Experience:
Your strong focus on customer and stakeholder relationships, along with your strong time management, will be key to your success. You have been selected for this role because of your knowledge across our operations and because you possess the key attributes we are looking for in a Customer Care Specialist.
Why Join Us:
At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive training and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate, and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility, and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future.
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