Support customers by providing helpful information, answering questions, and working closely with the Operational Key Account Manager to deliver customer excellence.
- Drive customer engagement and satisfaction in close cooperation with the Operational Key Account Manager and the Operational Care Center (OCC).
- Establish and strengthen operational relations to customer contacts through daily interaction and proactively advise and consult clients to ensure customer satisfaction.
- Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
- Qualify and enter customer orders into the operational execution process.
- Assist in creating, reviewing, and refining customer reports.
- Collaborate with Finance and the Key Account Manager to adjust credit limits based on daily business development.
- Document, resolve, and analyze all complaints and identify, share, and eliminate root causes.
- Ensure delivery against all financial targets and strategic objectives.
Your Skills and Experiences
Your strong focus on customer and stakeholder relationships, along with your strong time management, will be key to your success. You have been selected for this role because of your knowledge across our operations and because you possess the key attributes we are looking for in a Customer Care Specialist Key Accounts.
Good Reasons to Join
At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate, and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility, and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future.
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