Job Title: F&B Server
At Swissôtel Nankai, Osaka, we are seeking a professional and courteous Food & Beverage Server to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional guest experiences.
About the Role:
This role involves serving guests in a fast-paced environment, ensuring that every interaction is memorable and exceeds expectations. Key responsibilities include maintaining high standards of personal grooming, exceeding guest satisfaction through knowledge of preferences and menu offerings, and staying focused on meeting daily financial targets and LQA standards.
Key Deliverables and Responsibilities:
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and update profiles
- Maintain detailed knowledge of the restaurant menu & daily specials at all times
- To be familiar with the beverage service including glasses used and appropriate garnishes
- Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
- Anticipate and service of guests' requirements at all times
- Following up daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Ensure service stations are constantly cleared and re-stocked during service
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Presentation of menus in a proactive manner
- To feel empowered and accountable within the work place
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Follow Hotel Evacuation Policy in case of an Emergency
- Attend all necessary briefings and training sessions as instructed by the Manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
- All issues and negative guest feedbacks need to be properly reported on glitch system
- Follow care program at all times, and report issues through the system to maintenance
Requirements:
- Flexible work hours.
- Ability to remain calm and professional with difficult customers.
- Excellent interpersonal skills.
- English speaking, a second language and Japanese speaking will be an advantage.
- Positive attitude and well spoken
- Team creator
- Customer / people oriented
Competencies:
- Motivator & role model
- Positive attitude and well spoken
- Result driven
- Displays initiative
- Commitment to professional values
- Team creator
- Customer / people oriented
- Creative / open-minded
Benefits:
- Employee meals while on shift, laundry, yearly anniversary stay.
- Career progression within the hotel and the Accor network.
- Work within a progressive team.
Estimated Salary: ¥250,000 - ¥300,000 per month (dependent on experience)
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