The 123-room Four Seasons Hotel Kyoto is the company's second destination in Japan, in the city's historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also 57 Four Seasons Private Residences.
We are looking for a Room Service Server with passion for excellence, expertise in hospitality operations and proven leadership experience. As a member of the Food & Beverage Division, the Server works across disciplines to deliver an exceptional experience.
Responsibilities include:
* Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond to guest concerns and requests.
* Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
* Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of Food & Beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods. Upsell efficiently in a courteous manner.
* Communicate guest orders including any special needs or requests to the kitchen using the Hotel's point-of-sales system; and communicate with chef when necessary.
* Check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure food quality properly.
* Accurately close guest checks; record guest charges and gratuities
* Ensure food restriction is shared with Culinary team and delivery items are align with guests need, request and food restrictions.
* Perform any additional duties as assigned by the Director of Restaurant and Bars.
Four Seasons Hotel Kyoto is a 180-key hotel located in the city's historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also 57 Four Seasons Private Residences.
Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 128 hotels and 53 private residences in major city centers and resort destination in over 47 countries, and with more than 50 projects in development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kyoto provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.
As a champion of the Golden Rule: Do unto others as you would have them do unto you, you will be part of a cohesive team with opportunities to learn, grow and develop, have the opportunity to engage in diverse and challenging work, derive a sense of pride in work well done, and be recognized for excellence.
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