Kyoto AMAN
Reservation Assistant Manager


  • Train and manage team members

  • Assist guests with room options and availability

  • Check accommodation and transportation availability

  • Help plan travel itineraries and suggest local attractions

  • Process payments and send confirmation details

  • Resolve booking issues and sort out problems

  • Sell and promote reservation services

  • Answer customer questions about the reservation process

  • Upsell additional services or special packages when appropriate

  • Provide support for reservation amendments or cancellations




  • Same position or supervisor experience

  • Customer-service experience

  • Excellent written and verbal communication skills in Japanese and English

  • Multi-tasking and time-management skills with task prioritization



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