In Room Dining Assistant Manager - Park Hyatt Kyoto

At Park Hyatt Kyoto, we are seeking a highly motivated and dynamic In Room Dining Assistant Manager to join our Food & Beverage team. This role is responsible for providing leadership and ensuring exceptional guest satisfaction in an atmosphere of teamwork and high morale.

We care about people so they can be their best, which is reflected in our values of Empathy, Creativity, Fun, Humility, Integrity, and Respect. As a member of our team, you will be part of a family-oriented culture that fosters engagement and growth.

The ideal candidate will have a university degree in Business Administration or Hospitality/Tourism management, with a minimum of 2 years of progressive work experience in similar roles within luxury international properties. Strong interpersonal and leadership skills, customer service orientation, problem-solving, and administrative skills are essential. Fluency in spoken and written English and Japanese is required, with additional language skills being an asset.

This role offers a competitive salary range of ¥5,000,000 - 7,000,000 per annum, depending on experience and qualifications. We offer a comprehensive benefits package, including training and development opportunities, to support your career growth and well-being.

Key Responsibilities:

• Conduct regular training sessions with the assigned team to ensure excellent service standards and product knowledge.
• Prepare and issue duty schedules for the respective team.
• Monitor service activities in the Room Service department to achieve highest possible customer satisfaction.
• Work closely with Kitchen, Stewarding, Cashiers, and other key service departments to ensure seamless operations.
• Maintain a professional and friendly relationship with in-house guests, ensuring prompt and proper service to their rooms.
• In-charge of the delivery and clearance of all guestroom amenities and conduct spot checks.
• Ensure all Minibar operations are done promptly and efficiently.

Requirements:

• University degree in Business Administration or Hospitality/Tourism management.
• Minimum 2 years of progressive work experience in similar roles within luxury international properties.
• Strong interpersonal and leadership skills, customer service orientation, problem-solving, and administrative skills.
• Fluency in spoken and written English and Japanese, with additional language skills being an asset.