Job Summary
To oversee departmental effectiveness and enhance guest satisfaction by coordinating services across Rooms & Guest Services, Reservations, Communication Center, Business Center, Guest Services, and Restaurant. The objective is to increase hotel profitability while maximizing occupancy and average rate.
Key Responsibilities:
- Coordinate room availability with the Director of Sales, Housekeeping, and Engineering.
- Maintain relationships with travel agents and tour operators.
Requirements:
- Bachelor's degree in Hotel Management or relevant field.
- At least 5 years of experience in Front Office and F&B roles, preferably in a 5-star environment.
- Knowledge of Front Office and F&B operations.
- Excellent English and Japanese communication skills (written and spoken).
- Professional demeanor with strong communication and interpersonal skills.
Estimated Salary: $60,000 - $80,000 per year
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