Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

**Job Summary:** Supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants and Floor Attendants, ensuring that all procedures are completed to the hotel's standards.

**Responsibilities:**

* Verify room status on morning report; report discrepant rooms; prioritize and update status of checkout rooms.
* Check the room status through HotSOS and assign the designated Room Attendant.
* Inspect rooms cleaned by assigned room attendants, using designated checklist. Ensure rooms are cleaned to the hotel specifications. Follow up on corrections; directly contact room attendant and relay any deficiencies to be corrected.
* Complete work order of maintenance / repairs and report to housekeeping coordinator. Contact directly for urgent repairs.
* Accommodate guest requests of Housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
* Restock mini bar items.
* Keep clean all guest corridors, BOH pantries and corridors.
* Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
* Perform any additional duties as assigned by the Director of Housekeeping / Housekeeping Assistant Manager.

**Requirements:**

* EDUCATION: High School education or equivalent experience.
* EXPERIENCE: Preferred one to two years' experience in related position with Four Seasons or other organization.
* Ability to read, write and speak English & Japanese.

**What We Offer:**

* Competitive Salary, wages, and a comprehensive benefits package.
* Excellent Training and Development opportunities.
* Complimentary Accommodation at other Four Seasons Hotels and Resorts.
* Complimentary Dry Cleaning for Employee Uniforms.
* Complimentary Employee Meals.

**Schedule & Hours:**

* Full-time position. Require a flexible schedule in order to accomplish all major responsibilities and tasks.

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