About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

About the role

Welcome and greet guests warmly, ensuring they feel comfortable and have a great spa experience on their visit by following Four Seasons standards and operational procedures.

What you will do

• Verify the attendant staff is present.
• Read and update the daily log and communicate relevant information to the staff.
• Operate the computer, copier, and credit card machines.
• Utilize the trace file, cashier sheets, and handle the daily accounting based on hotel's cashiering policy.
• Process outgoing mail
• Process all charges.
• Set up and handle gift certificates.
• Requisition and stock office supplies for the desk.
• Copy and distribute materials.
• Provide assistance to guests and members about the retail merchandise.
• Handle telephone communication according to Four Seasons standards.
• Respond appropriately in any hotel emergency or safety situation.
• Report any malfunction or Engineering issue to the appropriate department.
• Handle and prioritize daily logistics to aid operations.
• Provide a friendly and professional service that always exceeds guest's expectations.
• Comply with the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety are executed.
• Comply with local legislation as required.
• Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• Attend training and meetings as and when required.
• Perform any additional duties as assigned by the management.

What you bring

EDUCATION: High School education or equivalent experience

EXPERIENCE: Preferred one to two years experience in hospitality industry or related position with Four Seasons or other organization.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

Require a flexible schedule in order to accomplish all major responsibilities and tasks.