Four Seasons is a collective of individuals who crave to become better, to push themselves to new heights and to treat each other as we wish to be treated in return. We know that the best way to enable our people to deliver exceptional guest experiences is through a world-class employee experience and company culture. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Essential Functions

• Ensure check-in and check-out procedures are done according to the standard.


• Ensure all guest room keys are tested prior to guest arrival, and rooms are inspected to ensure all required preferences are ready.


• Ensure all guests are escorted to the room and do a room orientation. Returned guest must offer a second room orientation or new additional features.


• Know how to utilize all electronic/system-type equipment in the guest rooms and simple set-ups or electronic devices. Should challenges arise, IT or Engineering will be notified.


• The Executive Club GRO will ensure that the EC F&B procedure is up to standard.


• The Executive Club GRO will have good knowledge about the facilities and services available at the Four Seasons Spa and be able to book appointments and/or escort guests to view as required.


• The Executive Club GRO will greet and bid farewell to all EC guest departures and highlight any VIP departures accordingly to senior room management.


• The Executive Club GRO will have the ability to handle problems, guests' complaints, and to make prompt, sound decisions based on good judgment for the best possible satisfaction of our guests.


• The ability to understand the Four Seasons Core, Culture, and Training standard of all areas pertaining to Front Office operations.


• The Executive Club GRO will take ownership of every guest request and treat it as a personalized request, even if they do not perform the task themselves.


• The Executive Club GRO will have the ability to provide general information and answer the inquiries of all guests and will be fully knowledgeable about the hotel services and facilities, current and future promotions, the hours of operation, all daily activities and functions taking place in the hotel, as well as key personnel at hotel and corporate offices.


• The Executive Club GRO will ensure conference room's booking are properly handled and preparations such as writing pads, stationery, and equipment are made prior to the meeting.


• The Executive Club GRO will display a high level of integrity and professionalism at all times with guests and employees to reflect the high standard of Four Seasons Hotels and ensure staff do the same. And will maintain a good working relationship with all departments and maintain a high moral and excellence standard.


• Monitor daily revenue of the Cub Lounge, ensure all voucher are raised and post correctly.


• Assists guests in airline reservation/confirmation, transmitting faxes, handling of messages, transportation arrangements, city tours, restaurant reservations.

Non-Essential Functions

• The Club Lounge GRO will know by heart the main Hotel Telephone and Fax numbers, telephone access codes, major countries and cities access codes, and Hotel guest contact internal extension numbers.


• The Club Lounge GRO will have a good knowledge of Food and Beverage outlet concepts, menu's available, and any special promotions detail.


• The Club Lounge GRO will have the ability to know, train, and follow all emergency, security, and safety procedures in relation to the guest, their staff, and themselves.

Requirements

• Fluent in oral and written English and Japanese.


• At least 1 year experience in Executive Floors or Guest Relations.


• Knowledge of computer.


• Ability to multitask on other position within Front office.

Offer

• Competitive Salary, wages, and a comprehensive benefits package.


• Excellent Training and Development opportunities.


• Complimentary Accommodation at other Four Seasons Hotels and Resorts.


• Complimentary Dry Cleaning for Employee Uniforms.


• Complimentary Employee Meals.

Work Schedule

• Full-time position.


• Eight-hour shift, must have flexibility in availability to work according to business volume (early mornings, days, evenings, overnights, or weekends).

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