Job Title: Customer Care Specialist

We are seeking a skilled Customer Care Specialist to join our team. This role involves managing premier customer relationships through proactive communication and personalized support.

The ideal candidate will have excellent communication skills, both written and verbal, and be proficient in Microsoft Office suite and other PC software applications.

Key Responsibilities:

• Manage premier customer relationships through proactive communication and personalized support.
• Facilitate the seamless onboarding process for new clients and ensure their smooth integration into our systems.
• Conduct comprehensive business reviews with premier customers to identify opportunities for improvement and address any concerns.
• Provide top-tier customer support by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Coordinate readiness and training programs for premier customers to ensure they are equipped with the necessary knowledge and skills.
• Gather and analyze customer requirements to tailor solutions that meet their specific needs and preferences.
• Develop and deliver customized solutions that align with the unique requirements of premier customers.
• Drive continuous improvement in customer service quality by implementing feedback mechanisms and performance monitoring.
• Resolve escalated issues promptly and effectively to maintain high levels of customer satisfaction.

Requirements:

• Experience: Associate: Prior experience not required; Standard: Three (3) years of customer contact experience; Senior: Four (4) years of customer contact experience
• Education: Bachelor's degree or equivalent
• Knowledge, Skills and Abilities: Excellent communication skills, both written and verbal; Proficient in Microsoft Office suite and other PC software applications; Capability to work autonomously with minimal oversight; Demonstrated problem-solving skills and thorough attention to detail; Proactive in identifying opportunities for training and process improvement

Estimated Salary: $60,000 - $80,000 per year, depending on experience and location.

About FedEx: We are an equal opportunity employer committed to diversity, equity, and inclusion. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.