Field Service Specialist, West

1週間前

Osaka Global Blue Full time

Purpose of the role

Global Blue is a global company operating, amongst others, in the field of VAT refunds to travellers, and is a leading company with the largest amount of TFS transactions in Japan.

Field Service team is responsible for providing frontline user and customers support to our fast-growing business in Japan.

As Field Service Specialist, you will be responsible for proper diagnosis of any IT related issue, and escalation to central teams if and when needed.

You should be a highly skilled implementation specialist to customize and install software systems for our clients. In this role, you will support on the installation, upgrade and/or migration to latest software applications, and answer questions relating to implementation.

This is client facing role with the purpose to build and maintain strong client relationships ensuring customers satisfaction and smooth efficient support.

You will also participate in the projects offices maintenance, moves or extensions.

For onsite support, the position may require travels mainly across Japan, and also shift work will be available on weekends, holidays, and night time.

Responsibilities

  • Being the first point of contact from the merchants, including Local Support Centre managing;
  • Provide local 1st line support to Global Blues customers (merchants) and Refund Offices. All contacts (i.e. incidents, requests/work orders...) have to be logged in an accurate and timely way as per defined Merchant Services processes;
  • Operate the Issue Tracking System and the related processes including communication and escalation structures;
  • Doing field service to solve or escalate all incidents and requests in a predefined, accurate and timely way;
  • Install, Maintain, Deinstall, Change of Global Blue Issuing Solutions according to Merchant Services processes and procedures;
  • In coordination with the sales team, provide training and after sales support related to the Issuing Solutions (onsite, or remote);
  • Creating technical specifications and user manual documents for solutions / services;
  • Maintain, operate and keep the local inventory accurate and provide inventory access/reports to Finance team;
  • Once project is ready for pilot by the Development team, you will participate on the pilot and rollout plan.
  • Ability to Multitask: The goal of providing good customer service is to make each client feel like they're the only customer that matters, so multitask is key for this perception.
  • Support release, testing and software packages implementation out of business hours if required, to reduce impact for our merchants.
  • Participate in the On Call Duty service as per timeline schedule.
  • Costs to be in line with budget.
  • Maintenance and operation of office equipment (Shared servers, routers, employee computers, copy machines, etc.)

    • Qualifications and education requirements

  • IT or Technology education;
  • 4+ years' experience in a similar position;
  • Technical background as IT Service Desk or Technical Support (First Level);
  • Understanding of Pc, Operating Systems, Networks and Point-of-sale related technology and transactional systems;
  • Familiar with Ticketing Systems;
  • Experienced on Payment Systems/Solutions is a plus;
  • Excel VBA programming skill is strongly required in order to automate various daily processes;
  • Proven understanding of customers' needs and able to provide solutions or escalate issues;
  • Strong customer service orientation;
  • Independent and self-motivating personality, able to work under remote management;
  • Strong resolution orientation, interpersonal, communication and organization skills;
  • Ability to work independently and as part of a team and present ideas clearly and concisely;
  • Strong analytical and problem-solving skills.
  • Excellent organizational, time management and customer service skills, with detail oriented.
  • Willingness to travel (max 50%), though Japan.
  • Native Japanese language skills (oral & written)
  • Fluent English language skills (oral & written)

    • Field Service Engineer

      1週間前

      Osaka Philips フルタイム

      JOB DESCRIPTION Job Title · Field Service Engineer (装置:IGT)関西エリア担当 Job Description · 医療機器(MRI/X線診断装置/超音波診断装置/生体情報モニタなど)の据付、保守、点検、修理などをメインに担当し、医療関係者と患者の方々が安心して当社製品をお使いいただけるようサービス提供をするカスタマーサポートポジションです。 · 当社製品ご使用いただいている長い期間に、お客様のニーズをしっかり把握し、販売後の保守契約の説明やサービスに関する説明を行うことも担います。技 ...

    • Field Service Specialist, West

      1週間前

      Osaka Global Blue Full time

      Purpose of the role · Global Blue is a global company operating, amongst others, in the field of VAT refunds to travellers, and is a leading company with the largest amount of TFS transactions in Japan. · Field Service team is responsible for providing frontline user and custome ...

    • Senior Engineer, Field Service

      2日前

      Osaka Stryker Japan KK フルタイム

      Work Flexibility: Hybrid or Onsite About this position · 最先端のロボティックアーム手術支援システムであるMakoを中心に、ナビゲーションシステムや手術室で用いる廃液・排煙のマネジメントシステム、救急車で使用されている電動ストレッチャー等の保守点検、修理作業を担当していただき、医療機器を安全かつ安心してお客様にご使用いただくためのサポート業務です。 · Responsibilities · •医療機器の現地での出張修理及び社内修理 · •定期的な保守点検の管理と実施 · •顧客のニーズに合った ...

    • フィールドエンジニア(医薬品/食品向け自動機械担当) / Field Service Technician

      2日前

      Osaka Syntegon Technology フルタイム

      企業概要 · シンテゴンテクノロジーは、医薬品・食品の製造プロセス・包装機械のリーディングサプライヤーです。 · ボッシュの包装機械事業部であったボッシュパッケージングテクノロジーとして、50年に渡り医薬品および食品分野における技術を中心に事業を展開し、2020年1月からは、ヴァイブリンゲン(ドイツ)に本社をもつ企業、シンテゴンテクノロジーとして独立しました。 · シンテゴンテクノロジーは、世界15か国以上で30を超える拠点を構え、医薬品向け検査技術においては、"Center of Competence" として当社日本法人がワールドワイドの開発をリー ...

    • Regional Marketing Specialist West

      2日前

      Osaka Red Bull Full time

      The Regional Marketing Specialist (RMS) supports the Regional Marketing Manager (RMM) in building the local face of Red Bull in their field in the most relevant way and in line with the global and national strategies and priorities. They work with the RMM to build strong local ne ...

    • CE Field Service Engineer

      1週間前

      Osaka Microsoft Full time

      Overview · : In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I Critical Environments Field Service Engineer (CE FSE). · Microsoft's Cloud O ...

    • グローバルでのサービス・ソリューション事業企画/推進

      3日前

      Osaka Daikin Industries

      仕事情報 · ● 仕事内容 ■アプライド・ソリューション事業本部は、海外拠点(北米、中 · 南米、欧州、中国)の大型空調事業およびサービス・ソリューシ · ョン事業の本部機能として、各地域のマーケティング等を行い事 · 業戦略の立案を行い、各地域事業のソリューション事業企画への · 落とし込みを支援。また、各地域の販路強化及び事業推進能力強 ●仕事内容2 化のためのM&A・提携/連携も推進しています。現状、空調機器販 · 売とその保守メンテナンスが主の事業ですが、海外拠点及び国内 · 関連部門と連携しながら、エネルギーマネジメントやレベニュー · シェア ...

    • GSM APN Japan Field Sales Department Field Sales 2G

      2日前

      Osaka Molex

      Your Job · Field Sales Engineer to be based in Osaka, managing a key account in that region. · Our Team · We are part of the Asia Pacific North Sales Team, which is part of Molex's Global Sales and Marketing Division. Field Sales Team focuses on key customers in Japan in Semico ...

    • Senior Engineer, Technical Service

      1週間前

      Osaka Stryker Japan KK Full time

      Work Flexibility: Hybrid or Onsite Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment, computer systems, complex software, or networked and/or wireless systems. Responds ...

    • Data Center Critical Facilities Engineer Ⅴ(Osaka/Saito)

      1週間前

      Osaka Equinix Full time

      Who are we? · Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations ...

    • Air Logistics, Customer Care Specialist

      1週間前

      Osaka Kuehne+Nagel jobs.contract_type_full_time, Permanent

      JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role · You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.Utilizing your ...

    • Infra Engineer

      2日前

      Osaka UNLOCK DESIGN Full time

      We are Unlock Design, a recruitment agency based in Japan, and the job description below is an opportunity with one of our forward-thinking client companies. We aim to ensure a trustworthy and considerate experience for our candidates, emphasizing their privacy and long-term care ...

    • ICF Lead

      1週間前

      Osaka IQVIA Full time

      At a global level, drive Site Activation (SA) activities in accordance with applicable local and/or international regulations, standard operating procedures (SOPs), project requirements and contractual/budgetary guidelines to develop the informed consent form (ICF), including dur ...

    • Assistant Director of Sales

      1週間前

      Osaka Marriott International Full time

      JOB SUMMARY · Assists in leading the property's segmented sales effort (., group, transient, association, corporate, and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. C ...

    • Service Manager

      2日前

      Osaka Rolls-Royce Full time

      Description · MTU Japan (Rolls-Royce Power Systems) is now hiring for a strong individual to join our team in Osaka. You will join our team to manage the Technical Service department within our Aftersales Department and to oversee all Technical Service activities (including fiel ...

    • JP0022:Premier Cust Care Spec-Snr

      1週間前

      Osaka FedEx jobs.contract_type_full_time, jobs.contract_type_full_time

      Applies specialised expertise to execute and review specific processes and procedures within and across departments, supporting the achievment of divisional and corporate objectives. Actively participate in or lead the design, development, and implementation of processes within t ...

    • 24卒 建設職(06295の方専用)

      1週間前

      Osaka Otis College of Art and Design Full time

      Date Posted: · 2024-07-03 Country: · Japan Location: · West Japan Region Office: Twin 21 MID Tower 10F, 2-1-61 Shiromi, Chuo-ku, Osaka-shi, Osaka, 540-6110 JAPAN このページは、06295の方専用の初期登録ページです。 · If you live in a city, chances are we will give you a lift or play a role in keep ...

    • sme企業賠償プロダクションアンダーライター(大阪駐在)

      1週間前

      Osaka AIG Full time

      職務目的(Job Purpose) · 担当地区において、上席者の管理・監督の下で「基幹商品ALLSTARs」を中心とした推進および引受業務を通じて、お客様に寄り添いお守りするなかで、企業賠償保険ラインの成長ならびに収益性の最大化を図る。 · 職責(Job Responsibilities) · 担当地区(大阪駐在にて関西地域事業本部担当予定)の企業賠償保険ラインの予算達成に責任を持ち、そのために地域事業本部・他ラインの駐在スペシャリスト等と連携・協働し、担当地区のマーケット、チャネルの状況に応じた「基幹商品ALLSTARs」の販促(契約保全を含む)につ ...

    • Senior Community Sales Manager

      7日前

      Osaka Uplift People Consulting

      About Uplift · Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Ou ...

    • Director for RW DC Bios

      1週間前

      Osaka IQVIA Full time

      Job Description · SummaryJob Overview · With global impact and oversight, manage a department of Biostatistics and Statistical Programming staff ensuring that target productivity (project allocations, utilization, and output) levels are met. May fulfill the role of site head or ...

    • 営業職】テクニカル・セールス・エンジニア Start date: April, 2025

      2日前

      Osaka Texas Instruments

      We can't predict what the future holds, but we know TI will have a part in shaping it. · When you join TI, you will participate in the Career Accelerator Program (CAP), which provides professional and technical training and resources to accelerate your ramp into TI and set you u ...