Description
MTU Japan is seeking a strong individual to manage the Technical Service department in Osaka. This role oversees all Technical Service activities, including field services, warranty and paid service activities, Service Sales, Customer Support, Technical Training and Warranty Claim Procedure.
Rolls-Royce pioneers power that matters to our customers, society and the planet.
MTU is a leading supplier of drives and power systems for marine applications, heavy land, rail and defence vehicles, and the oil and gas industry.
Key Responsibilities:
- Supervises the daily operation of the Technical Service team, ensuring efficient and effective activities observing group and company policies.
- Handles and manages warranty claim activities and procedures correctly and timely, in accordance with Product Support Policy Manual.
- Promotes and sells services and other MTU service products, achieving revenue and profit targets.
- Monitors aftersales activities of Service Partners to ensure company targets and business objectives are met.
- Manages cost and profit calculation for all service activities, supporting project costing and profitability checks.
Requirements:
- Degree or Diploma in Engineering or Business or equivalent.
- At least 7 years working experience in related fields, with 4 years in a supervising position of aftersales responsibility.
- Fluency in Japanese and English.
- Strong planning, organizing, communication and interpersonal skills.
Estimated Salary: ¥5,000,000 - ¥6,500,000 per annum
About MTU: We pioneer optimum performance, developing skills and expertise to the highest levels in an international environment for a company known for brilliance and innovation.
We are an equal opportunities employer, committed to developing a diverse workforce and inclusive working environment.
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