Service Manager

2日前


Osaka Rolls-Royce Full time

Description

MTU Japan (Rolls-Royce Power Systems) is now hiring for a strong individual to join our team in Osaka. You will join our team to manage the Technical Service department within our Aftersales Department and to oversee all Technical Service activities (including field services/warranty and paid service activities), Service Sales, Customer Support, Technical Training and Warranty Claim Procedure (TOGA)

At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet.

MTU is one of the world's leading suppliers of drives and power systems for marine applications, for heavy land, rail and defence vehicles, and for the oil and gas industry. In the traditional spirit of pioneers and inventors such as our founders, Wilhelm and Karl Maybach, and Rolls and Royce, we work to develop solutions that are fit for the future. These include our 10,000 kW diesel engine, our ecologically sound co-generation module, and our innovative injection systems.

Key Accountabilities:

  • Supervises the daily operation of the Technical Service team under Aftersales Department. Make sure all activities are efficient, effective and observing group and company policies, procedures (Product Support Policy Manual), instructions, guidelines and code of conducts.
  • Handle and manage all warranty claim activities and warranty claim procedures (TOGA) correctly in a timely manner, in accordance with Product Support Policy Manual (PSPM).
  • Promotion and sales of services and other MTU service products. Responsible for achieving service sales revenue and profit targets of approved business plans. Supports engine sales projects on technical service related information/requirements
  • Supervise, support and monitor aftersales activities of Service Partners under the company's RRPS distributorship to ensure company's aftersales targets and other business objectives are met.
  • Monitor and manage cost and profit calculation for all service activities and ensures project implementation without unfavorable deviation. Supports project costing and profitability checks by Finance Dept.
  • Supports RRPS and its subsidiaries on global, regional or in-country projects related to technical service.
  • Qualifications:

  • Degree or Diploma in Engineering or Business or equivalent
  • At least 7 years working experience in related fields with minimum 4 years in a supervising position of
  • aftersales responsibility of industrial products.
  • Experience in sales network management an advantage
  • Fluency in both spoken & written Japanese and English
  • Self-starter with a "can-do" attitude and ability to work independently and with others in cross-functional teams.
  • Strong in planning and organizing, good communication and inter-personal skills
  • Ability to travel – domestic and international (30%)
  • Pioneer optimum performance. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

    Beyond tomorrow

    We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

    You can learn more about our global Diversity and Inclusion strategy .

    At Rolls-Royce we also support requests for flexible working arrangements wherever possible

    Job Category

    Service Management

    Posting Date

    04 Jun 2024; 00:06
    • Service Manager

      2日前


      Osaka Rolls-Royce Full time

      Description · MTU Japan (Rolls-Royce Power Systems) is now hiring for a strong individual to join our team in Osaka. You will join our team to manage the Technical Service department within our Aftersales Department and to oversee all Technical Service activities (including fiel ...


    • Osaka Hong Leong Bank Berhad Full time

      If you are looking to excel and make a difference, take a closer look at us... · Functional (job responsibilities) · Operations · Ensure escalation of non-compliance related lapses i.e. internal breach of SOP and regulatory breaches to all relevant parties immediately. · Approv ...


    • Osaka IQVIA Full time

      IQVIATM (www.IQVIATM.com) is the world's leading company providing information, technology, and services for virtually every type of stakeholder in healthcare. Every day, IQVIATM innovates on a large scale. We have been the big data company in healthcare before the "Big Data" ter ...


    • Osaka Lectra

      Lectra Japan Ltd · Delivery and Customer Success Manager · 1. POSITION SUMMARY: · The Delivery and Customer Success Manager is in charge of all delivery and customer success management activities for Japan, primarily for the Kubix Link PLM solution. He/she is responsible for ma ...

    • Night Manager

      1週間前


      Osaka Accor Full time

      · Company Description · Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka's most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway's Namba Station offering direct train access to Kansai International Ai ...


    • Osaka Rakuten Full time

      Description · : Department Overview · RMS / Data Analysis is a web service that mainly provides numerical data such as sales and access and numerical data related to store operations such as customer attributes to stores in tables and graphs. · Position : · Why We H ire · As ...


    • Osaka Santen Full time

      求人内容 · Job's mission · Under the direct supervision and guidance of the Global Head of Information Security, the job holder is part of the Global Information Security (Digital & IT Division), responsible for leading the implementation & execution of Global Cyber Defense Strategy, ...


    • Osaka NTT DATA

      Job Description · Req ID: 283230 · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a Data Ce ...


    • Osaka Accor Part time

      · Company Description · Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka's most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway's Namba Station offering direct train access to Kansai International Ai ...


    • Osaka IQVIA Full time

      Job Description · SummaryJob Overview · With global impact and oversight, manage a department of Biostatistics and Statistical Programming staff ensuring that target productivity (project allocations, utilization, and output) levels are met. May fulfill the role of site head or ...

    • F&B Supervisor

      1週間前


      Osaka Four Seasons Hotels and Resorts Full time

      About Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...

    • Night Auditor

      1週間前


      Osaka Marriott International Full time

      POSITION SUMMARY · Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market code ...


    • Osaka Rakuten Full time

      Description · To realize the mission mentioned above, the Municipal Sales Group will be responsible for expanding the number of municipalities implementing Rakuten Pay initiatives and increasing transaction volume in the western Japan area, focusing on Kansai, Chugoku, and Kinki ...


    • Osaka Four Seasons Hotels and Resorts Temps plein

      About Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...


    • Osaka Intersoft KK Full time

      Intersoft K.K. Inc. is a global leader in Information Technology and Services, specializing in web and mobile application design and development, as well as Salesforce and SAP enterprise solutions. With a distinguished history spanning 24 years, we excel in delivering comprehensi ...

    • Quality Manager

      2日前


      Osaka Marriott International Full time

      JOB SUMMARY · Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at t ...


    • Osaka Atlas Copco

      .fit_to_content{width:%;height:auto}The Role: · Job description · ● ビジネス開拓 · - 戦略的な販売計画を作成し、実行する · - 新規顧客訪問及び新製品紹介により、担当地域を開拓する · - セグメント別、アプリケーション別、エリア別に市場の分析を行う · - ディーラーと協力し販売台数を増やす · - 既存のキーアカウント顧客を守り、また新たなキーアカウント顧客を増やす · - 最大限の受注を確保するとともに、コスト管理を行う · ● Business development · ...

    • Team Lead

      2日前


      Osaka Hilton Grand Vacations

      Job Description Club & Owner Services Asia is responsible for providing a spectacular quality of service and maintaining excellent response standards in line with our H.I.L.T.O.N. values as we communicate with our Members and Team Members. · Team Lead Club & Owner Services Asia ...


    • Osaka Microsoft Full time

      Overview · : In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I Critical Environments Field Service Engineer (CE FSE). · Microsoft's Cloud O ...

    • Chef de Partie

      1週間前


      Osaka Marriott International Full time

      POSITION SUMMARY · Supervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food ...


    • Osaka Marriott International Full time

      JOB SUMMARY · Assists in leading the property's segmented sales effort (., group, transient, association, corporate, and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. C ...