Osaka Hong Leong Bank Berhad Full time

If you are looking to excel and make a difference, take a closer look at us...

Functional (job responsibilities)
Operations

  • Ensure escalation of non-compliance related lapses i.e. internal breach of SOP and regulatory breaches to all relevant parties immediately.
  • Approve, review and audit Tellers and related branch financial transactions (end of day financial transactions report checking, cash balancing, GL reconciliation, etc.) in order to prevent and detect fraud, errors or misconduct.
  • Ensure Risk and Control Self-Assessment (RCSA) is carried out diligently as required.
  • Comply to statutory & regulatory compliance in relation to BNM/ABM rules, AMLCFT and internal SOPs to mitigate fraud and manage operational risk.
  • Ensure there is zero operational losses and fraud cases in the branch.
  • Ensure good internal and external audit rating which include BNM audit, BORM, FCC and ORM reviews.
  • Ensure there are no long outstanding items in the Branch General Ledger (GL).
  • Check and sign all end of day reports jointly with BM or Officer in-charge, where applicable.
  • Relieve Branch Manager functions as and when required.
  • Jointly responsible with the BM for the branch common Operations KRA.
  • Sales & Service

  • Work with the team to deliver superior customer service to walk-in customers and contribute towards expected level of CSAT (Customer Satisfaction) scores and Mystery Shopping results.
  • Carry clear cross selling targets for specific products as mentioned in the KRA.
  • Usage of iPads/other devices (if applicable to branch) for customer service / cross selling.
  • Support the Bank's digital transformation initiatives through HL Connect penetration, Over the Counter (OTC) migration and reduction in paper usage.
  • Identify CSEs to perform the Service Ambassador/Navigator role on rotational basis / as applicable
  • Accommodate to inter-branch/region CSE relief arrangement as and when required to maintain adequate staffing levels throughout branch network.
  • Accept relief assignment as and when required throughout branch network.
  • Other Responsibilities

  • Maintain confidentiality of customers and Bank's information in a responsible manner
  • Keep a clean, organized work area and maintain a professional appearance
  • Attend all training as applicable including e-learning / mandatory training
  • Branch housekeeping activities are done timely
  • Staff annual leave planning to ensure no disruption to day-to-day customer service and branch operations
  • Carry out other duties as assigned periodically
  • Managerial (team/group responsibilities)

  • Oversee the day-to-day activities of subordinates (Tellers and CSEs)
  • Train & coach Tellers & CSEs
  • Half-yearly and yearly performance appraisal review
  • Organizational (organizational responsibilities)

  • Deliver the expected level of customer service, cross selling (for products applicable as per KRA) customer and deposit growth and contribute to operational control and compliance as specified by the Bank.
  • Requirements:

  • Minimum Degree Holder
  • SPM/STPM with related working experience
  • Related working experience in Financial Institution or related fields (banking operations)
  • Experience in team management
  • Service Oriented Mindset
  • Banking operations, knowledge in BSA, BNM rulings, ABM Rules, FATCA, etc.
  • Good interpersonal & communication skills
  • Strong organization & planning skills


    • Osaka Hong Leong Bank Berhad Full time

      If you are looking to excel and make a difference, take a closer look at us... · Functional (job responsibilities) · Operations · Ensure escalation of non-compliance related lapses i.e. internal breach of SOP and regulatory breaches to all relevant parties immediately. · Approv ...


    • Osaka Equinix フルタイム

      Description · エクイニクスについて · グローバルなデジタルインフラストラクチャ企業であるエクイニクスは、世界中に200を超えるデータセンターを運用し、すべての主要なクラウドやネットワークへのインターコネクション(相互接続)サービスを提供しています。多くの企業では、ITインフラストラクチャがプライベートやパブリッククラウドの環境に分散化され複雑化しており、それを集約・統合できる単一の場所を必要としています。エクイニクスのグローバルプラットフォームにより、お客様は必要とするあらゆる場所にインフラストラクチャーを展開し、お客様の事業成功のため ...


    • Osaka Marriott International Full time

      JOB SUMMARY · Assists in leading the property's segmented sales effort (., group, transient, association, corporate, and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. C ...


    • Osaka Marriott International Full time

      JOB SUMMARY · Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and ...


    • Osaka Marriott International Full time

      JOB SUMMARY · Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the fi ...


    • Osaka Kuehne+Nagel jobs.contract_type_full_time, Permanent

      JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role · You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.Utilizing your ...


    • Osaka BLR WORLD Full time

      About BLR WORLD · BLR WORLD is an award-winning, energetic, passionate and creative Human Capital Solutions company that is on a mission to bring experiences to life in the most engaging and enthusiastic ways. Dedicated to supporting and empowering the cultural and creative indus ...


    • Osaka Accor Full time

      · Company Description · Swissôtel Nankai Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka's most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway's Namba Station offering direct train access to Kansai International Air ...


    • Osaka Global Blue Full time

      Purpose of the role · Global Blue is a global company operating, amongst others, in the field of VAT refunds to travellers, and is a leading company with the largest amount of TFS transactions in Japan. · Field Service team is responsible for providing frontline user and custome ...


    • Osaka IQVIA Full time

      Job Description · SummaryJob Overview · With global impact and oversight, manage a department of Biostatistics and Statistical Programming staff ensuring that target productivity (project allocations, utilization, and output) levels are met. May fulfill the role of site head or ...


    • Osaka Kuehne+Nagel jobs.contract_type_full_time, Permanent

      JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role · You will support customers by providing helpful information, answering questions + working closely with the Operational Key Account Ma ...


    • Osaka Accor Full time

      · Company Description · Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka's most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway's Namba Station offering direct train access to Kansai International Ai ...


    • Osaka TOK Fortrea Japan kk (Co., Ltd. in English) Full time

      As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and techn ...


    • Osaka Microsoft Full time

      Overview · : In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I Critical Environments Field Service Engineer (CE FSE). · Microsoft's Cloud O ...


    • Osaka FedEx jobs.contract_type_full_time, jobs.contract_type_full_time

      Applies specialised expertise to execute and review specific processes and procedures within and across departments, supporting the achievment of divisional and corporate objectives. Actively participate in or lead the design, development, and implementation of processes within t ...


    • Osaka Four Seasons Hotels and Resorts Temps plein

      About Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...

    • Test Administrator

      1週間前


      Osaka Pearson Part time

      Summary: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examinati ...

    • Service Manager

      2日前


      Osaka Rolls-Royce Full time

      Description · MTU Japan (Rolls-Royce Power Systems) is now hiring for a strong individual to join our team in Osaka. You will join our team to manage the Technical Service department within our Aftersales Department and to oversee all Technical Service activities (including fiel ...


    • Osaka Four Seasons Hotels and Resorts Full time

      About Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...


    • Osaka Amazon Japan G.K. Full time

      Amazonのミッションは、地球上で最もお客様を大切にする企業になることです。この目標を達成させるために、私たちはお客様からのご注文の遂行やお届け方法の改善を含めたロジスティクス、商品、そしてサービスを拡大しながら革新し、業界最高のカスタマーサポートを提供することでお客様の期待を超えられるよう尽力しています。私たちは今、歴史を作っている最中ですが、さらに喜ばしいことにそれはまだ始まったばかりだということです。Amazonではお客様の代わりに新しい商品やサービスを構築している、賢明で情熱溢れる方たちと共に働くことができます。 · デリバリーステーションのカ ...


    • Osaka Amazon Japan G.K. Full time

      *Business level of Japanese and English language skill is required for this position · Amazon Japan is looking for a dynamic, organized self-starter to join us as Fulfillment (FC) Finance Manager of the West Region. This position will lead finance and controllership efforts for o ...