We are seeking an experienced
IT Resource & Vendor Management Manager
to oversee
IT capacity planning for internal resources
and
demand management for external vendors
.
This role plays a critical part in ensuring optimal resource utilization to support IT service delivery, project execution, and the realization of company strategy.
The position covers
500+ internal IT resources
and
400+ vendor FTEs
across multiple vendor organizations and requires close collaboration with IT leaders, vendors, and company executives
Key Responsibilities
1. Capacity Planning – Internal IT Resources:
- Collaborate with IT teams to understand
BAU activities and project demand - Develop and maintain
short- and long-term IT capacity plans - Continuously adjust capacity plans based on changing demand
- Identify
capacity constraints and critical role shortages - Assess how much project work can be delivered with available resources
- Support executive decision-making by providing
capacity-based prioritization insights - Work with IT leaders and executives to define
short-term and long-term mitigation plans
for resource gaps
2. External Vendor Demand Management:
- Consolidate vendor demand across BAU and project activities
- Liaise with vendors to understand
capacity, capability, lead times, and constraints - Identify demand-supply gaps and coordinate corrective actions (reprioritization, resourcing, scheduling)
- Provide structured input to
Contract and Financial Managers
when demand deviates from contractual assumptions - Support accurate cost estimation and contractual impact assessment
3. Process & Tools :
- Implement best practices, governance, and tools for
capacity and vendor demand management - Establish and improve processes for managing orders between the company and vendors
4. Stakeholder Management:
- Act as the
central coordination point
between IT teams, vendors, and senior leadership - Ensure shared visibility, alignment, and rapid issue resolution
5. Reporting & Insights:
- Produce regular
IT Capacity & Vendor Demand reports - Provide executives with actionable insights to support
strategic resource decisions
Key Stakeholders :
- IT Managers / Resource Managers
- Program & Project Managers
- Vendor Managers
- Financial & Contract Managers
- IT Service Delivery Managers
- Company Executives
-
IT Resource
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