Professional Education Manager, Customer Training

11時間前

Tokyo Intuitive Surgical Employee

Company Overview

At Intuitive, we are united in our mission to make a meaningful difference in the lives of patients around the world. We believe minimally invasive care enriches lives and expand the potential of surgeons with innovative technologies.

We are pioneers and leaders in robot-assisted surgery, dedicated to fostering inclusive and diverse teams that drive change. For over 25 years, we have collaborated with hospitals and healthcare teams worldwide to address some of the most complex challenges in healthcare and push the boundaries of what is possible.

Intuitive thrives on the efforts of exceptional talent from diverse backgrounds. We believe excellent ideas can come from anywhere and strive to cultivate an inclusive culture rooted in diversity of thought and mutual respect. We empower team members to be their authentic selves and deliver their best work by promoting inclusivity (inclusion) and providing opportunities for growth and development.

A passionate community of change-makers drives our culture. Our team members value integrity, possess high learning agility, and are driven to achieve results, bringing diverse experiences that enable us to innovate new approaches. We actively invest in our team members' long-term growth, supporting them to continue executing our mission and realizing their full potential.

Job Description

Primary Function of Position

The Professional Education Manager will report directly to the Customer Training Manager for their region. This training professional will collaborate cross-functionally with sales, marketing, and engineering to deliver high-impact training for da Vinci surgeons from a variety of surgical specialties. The Professional Education Manager will be actively involved in the continuous improvement and development of customer training programs.

Essential Job Duties

  • Lead one or more clinical verticals to develop surgeon-led training programs for surgeons and staff.
  • Identify high-volume users and opinion leaders who have the potential to host courses as a Teacher KOL.
  • Vet and onboard Teacher KOLs based on capacity, personality, and willingness to be coached.
  • Provide feedback to existing Teacher KOLs on delivery, presentation, and lab execution.
  • Participate in discussions with marketing counterparts on Teacher KOL selection, society partnership, forecasting, and course planning.
  • Work with commercial counterparts to create strategy and drive adoption within assigned verticals.
  • Ensure that courses are utilized effectively in order to support training and sales strategies.
  • Create and revise course agendas and obtain regulatory approval.
  • Work with their next-level manager to use data in order to forecast appropriate course mixes within assigned clinical verticals.
  • Work with Customer Training Support and Customer Training Managers to coordinate events in labs nationwide in alignment with forecast.
  • Attend surgical society events to build relationships with Key Opinion Leaders, high-volume surgeons, and administrators.
  • Aid in development and evaluation of alternate training modalities as necessary.
  • Liaise with other medical device companies to provide enhanced support and material for Intuitive Surgeon-Led courses.
  • Conduct technology training programs for surgical teams, residents, and fellows at designated training centers and remote centers as needed.
  • Work with Customer Training team in a creative, dependable, and flexible manner to improve existing training programs.
  • Create and run reports on Salesforce.com and Tableau to identify trends and opportunities within assigned clinical vertical.
  • Provide 4 or more Technical Trainings per quarter, if needed.
  • Provide occasional support of the da Vinci System in a hospital operating room.
  • Develop competency in the following:
    • da Vinci System Technology
    • da Vinci System applications
    • OR Efficiency
    • Training Pathway process
    • Training/coaching techniques/methodologies
    • Clinical competency in assigned vertical

Qualifications

Required Skills and Experience

  • Minimum 6+ years of experience including 3+ years of Training/Professional Education experience.
  • Minimum Bachelor's degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications, or Education.
  • High capacity and excellent problem-solving skills.
  • Solid organizational skills and ability to operate independently.
  • Professional work ethic.
  • Excellent oral and written communication skills in English and Japanese.
  • Strong interpersonal skills.
  • Knowledge of adult learning principles preferred.
  • Medical-device experience preferred.
  • Ability to travel up to 50%.

Additional Information

We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to their status as a veteran, disability, genetic information, or any other protected characteristic under applicable federal, state, and local law.

We consider applications from qualified individuals with arrest or conviction records.

Shift: Day
Travel: 25%

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