Professional Education Manager, Customer Training

16時間前

Tokyo Intuitive Full time

Company Overview

We at Intuitive are united in our mission to make a meaningful difference in patients' lives. We believe minimally invasive care can enrich life and empower surgeons to treat without limits through innovation and intelligent technology.

We are pioneers in robotic-assisted surgery and strive to foster inclusive and diverse teams, driving change and progress for over 25 years by collaborating with hospitals and medical teams worldwide to solve some of healthcare's most complex challenges and push the boundaries of what is possible.

Intuitive stands on the efforts of exceptional individuals from various backgrounds. We believe excellent ideas can come from anywhere and work to cultivate an inclusive culture rooted in diversity and respect for thought. We also support inclusivity by empowering team members to lead and perform their best selves authentically.

Passionate individuals driven by a desire to create change form the backbone of our culture. Our team members value integrity, have high learning capabilities, and a strong drive to achieve results, bringing diverse experiences that enable us to develop new approaches. We actively invest in our team members' long-term growth, supporting them to continue fulfilling our mission and reaching their full potential.

Join us as we take significant strides towards building a global community of healthcare professionals and patients. Together, let's advance minimally invasive treatments.

Job Summary

Primary Function of Position

The Professional Education Manager will report directly to the Customer Training Manager for their region. This training professional will collaborate cross-functionally with sales, marketing, and engineering to deliver high-impact training for da Vinci surgeons from a variety of surgical specialties. The Professional Education Manager will be actively involved in the continuous improvement and development of customer training programs.

Essential Job Duties (Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by functional people manager)

Roles and Responsibilities:

  • Lead one or more clinical verticals to develop surgeon-led training programs for surgeons and staff.
  • Identify high-volume users and opinion leaders who have the potential to host courses as a Teacher KOL.
  • Vet and onboard Teacher KOLs based on capacity, personality, and willingness to be coached.
  • Provide feedback to existing Teacher KOLs on delivery, presentation, and lab execution.
  • Participate in discussions with marketing counterparts on Teacher KOL selection, society partnership, forecasting, and course planning.
  • Work with commercial counterparts to create strategy and drive adoption within assigned verticals.
  • Ensure that courses are utilized effectively to support training and sales strategies.
  • Create and revise course agendas and obtain regulatory approval.
  • Work with their next-level manager to use data to forecast appropriate course mixes within assigned clinical verticals.
  • Work with Customer Training Support and Customer Training Managers to coordinate events in labs nationwide in alignment with forecast.
  • Attend surgical society events to build relationships with Key Opinion Leaders, high-volume surgeons, and administrators.
  • Aid in development and evaluation of alternate training modalities as necessary.
  • Liaise with other medical device companies to provide enhanced support and material for Intuitive Surgeon-Led courses.
  • Conduct technology training programs for surgical teams, residents, and fellows at designated training centers and remote centers as needed.
  • Work with Customer Training team in a creative, dependable, and flexible manner to improve existing training programs.
  • Create and run reports on Tableau to identify trends and opportunities within assigned clinical vertical.
  • Provide 4 or more Technical Trainings per quarter, if needed.
  • Provide occasional support of the da Vinci System in a hospital operating room.
  • Develop competency in the following:da Vinci System Technologyda Vinci System applicationsOR EfficiencyTraining Pathway processTraining/coaching techniques/methodologiesClinical competency in assigned vertical

Qualifications

Required Skills and Experience

  • Minimum 6+ years of experience including 3+ years of Training / Professional Education experience.
  • Minimum Bachelor's degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications, or Education.
  • High capacity and excellent problem-solving skills.
  • Solid organizational skills and ability to operate independently.
  • Professional work ethic.
  • Excellent oral and written communication skills in English and Japanese.
  • Strong interpersonal skills.
  • Knowledge of adult learning principles preferred.
  • Medical-device experience preferred.
  • Ability to travel up to 50%.

Additional Information

Our company provides equal employment opportunities to all qualified applicants and employees regardless of status as a protected veteran, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law. We follow Equal Employment Opportunity (EEO) laws and consider qualified applicants with arrest or conviction records for employment.

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