Tokyo AppsFlyer

At AppsFlyer, we believe in the power of personalized service and trust. As a Customer Success Manager, you will be the eyes and ears of our clients, helping them navigate their issues and stay ahead of the curve with new product releases and relevant content.

Key Responsibilities:

  • Stay up-to-date on AppsFlyer's product features and releases to provide expert support to clients.
  • Identify, escalate, and solve complex technical problems using your understanding of the AppsFlyer product.
  • Build deep business relationships by delivering exceptional support and service, continually 'WOW-ing' our customers.
  • Provide training and education on our products and new features through demos, webinars, and virtual/on-site trainings.
  • Facilitate and document customer product ideas and feedback to the AppsFlyer Product and R&D teams.
  • Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes.

Requirements:

  • Background in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS martech platform.
  • Fluency in Japanese & English.
  • Ability to analyze and interpret large data sets and deal with reporting discrepancies.
  • Experience working with multiple accounts across diverse industries, company sizes, and experience levels.
  • Excellent written and verbal communication skills for technical and non-technical audiences.
  • A fast learner who thrives in a fast-paced and dynamic work environment.

Bonus Points:

  • Being introduced by an AppsFlyer team member is a plus.
  • Technical background in SDKs, APIs, SQL, Mobile App Analytics, Deep Linking.
  • Product management sense/familiarity.

The estimated salary for this role is $80,000 - $110,000 per year.



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