Role: Bilingual Desktop Support Engineer
This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.
Responsibilities:
- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Executive (VIP) Support
- Inventory and Asset Management – Depot Operations
- Coordinate with external vendors for dispatch support
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies
Requirements/Qualifications:
- Prefer 3-5 years IT experience, including technical training
- Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
- Networked printer experience (queue creation, server maintenance, etc.)
- Experience in using PC-based word processing, presentation, and e-mail software preferred
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
-
Shinagawa-ku, Tokyo HCLTech ￥400,000 - ￥800,000 per yearDesktop Support Specialist provides overall hardware/software support to employees and incoming new hires, assisting with weekly reports, inventory management, and administrative tasks. · ...
-
Tokyo HSO ￥3,000,000 - ￥7,000,000ITは、ファッションやラグジュアリー業界の円滑な運営を支える重要な要素です。この分野でプロフェッショナルとして成長するキャリアを、ここからスタートしませんか? トレーニングも粘り強く行いますので、はじめての方も安心してチームに参加して頂けると思います · 外資系ファッション・ラグジュアリーブランドのリテールクライアントが直面するIT関連の課題を解決し、必要に応じて国内外の外部ベンダーやグローバルメンバーへエスカレーションを行います。 · プロダクトのエキスパートとして、一流メゾンや注目の外資系ファッションブランドのITサポートを担当。電話・チャット・Eメ ...
-
Tokyo TECEZE ￥1,800,000 - ￥3,000,000 per yearフィールド IT サポート スペシャリストの職務内容は、デスクトップ PC 、周辺機器、ソフトウェア/アプリケーションのインストール、構成、保守を行うことです。OEM ベンダーと連携し部品交換ハードウェア修理トラブルシューティングを実施します。またIT資産の在庫管理ノートPC・デスクトップイメージング作業プリンター管理会議室問題対応ベンダーとの設備セットアップ調整ハードウェア/ソフトウェア問題解決IMAC(Install Move Add Change)の対応モバイル端末スキャナープリンターなどの非PC機器のサポートVIPユーザ向け高品質サポート提供音声 ...
-
Tokyo Sharp Brains ￥4,000,000 - ￥6,000,000 per yearOnsite Deskside Support (L1/L2) for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. · Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. · ...
-
Tokyo Stefanini North America and APAC ￥4,000,000 - ￥8,000,000 per yearProvide swift and professional deskside IT support · Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions · Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devic ...
-
Tokyo Philips ￥4,000,000 - ￥6,000,000 per yearMR Clinical Support Specialistのポジションは、顧客のトレーニング、展示会、学会発表のサポート、全国のユーザー会サポート、顧客からの問い合わせに対するコールサポートやRDTでのRemote Resolutionなどを担当します。 · ...
-
Yotsuya f-3744-42d3-aa35-92101a4631d6 ￥1,800,000 - ￥3,500,000 per yearゲームサポートスペシャリストの仕事は、カスタマーサービス業務のサポート、評価、監視を行い、お客様にサービスを提供することを目的としています。必要な場合には日本語（JP-EN）と英語（EN-JP）の翻訳および校正も行うことになります。また、この役割ではパスワードリセットやプレイヤーの問題に対応し、その他の多くのタスクを実行します。 · カスタマーサービス業務のサポート・評価・監視(分析) · (必要に応じて)日本語（JP-EN）、英語（EN-JP）への言語翻訳および校正 · チャットやメールでプレイヤーへの対応(例えばパスワードリセット) · ...
-
Tokyo HSO ￥3,000,000 - ￥7,000,000 per yearフォートログメートはフォートログメートを安全にらた。フォートログメートに当前に一个です。フォートログメートはフォートログメートを安全にらた。フォートログメートに当前に一个です。 ...
-
Tokyo Smart IMS Inc. ￥3,500,000 - ￥5,500,000 per yearExcellent communication skills providing onsite IT support. · ...
-
Desktop Support
4週間前
Tokyo Wipro ￥145,000 - ￥230,000 per yearWe are building a modern Wipro. We need people inspired by reinvention. Join a business powered by purpose and a place that empowers you to design your own reinvention. · Providing IT field support including troubleshooting hardware, software, and operating system issues. · ...
-
Tokyo, Tokyo Total IT GlobalThe Desktop Technician will provide day-to-day local/remote desktop support and receive inbound calls to troubleshoot hardware, software and application issues in a ticketing system. · Provide support on Client Windows platform for desktop/end user technologies · ...
-
東京都 区, フィデル・コンサルティング(株)IT業界でのキャリアアップをサポートします · 実践的で多角的なITサポート職:ハードウェア、ソフトウェア、ネットワーク、モバイルデバイスに幅広く携わります · ハードウェア・ソフトウェア・オペレーティングシステムのトラブルシューティング · (プリンター・ファックス機・電話機器などの周辺機器も含む) · Aobe製品やインターネットブラウザなど一般的なビジネスソフト/アプリケーションのインストールおよびトラブルシューティング · ...
-
IT Desktop Support
1週間前
Tokyo, Japan AheadGroupAhead Group seeks a proactive IT Junior System Administrator for a 6-month contract focused on user desktop support. · ...
-
Tokyo Bonhill Partners ￥4,000,000 - ￥6,000,000 per yearDesktop Support Analyst at Leading Commodity Exchange in Tokyo. Relevant work experience delivering desktop and end-user support within a complex trading environment, involving multiple stakeholders and third-party vendors. · Relevant work experience delivering desktop and end-us ...
-
Tokyo Sky Systems, Inc. (SkySys) ￥420,000 - ￥720,000 per yearThe L2 Field Service Engineer will provide on-site technical support troubleshooting maintenance for IT systems end-user devices.This role is ideal for candidates starting their technology career or those with 2-5 years of experience in IT support field services. · ...
-
Tokyo EOS Full time￥4,000,000 - ￥6,000,000 per yearDeliver a superior end user experience while maintaining a secure and well-managed environment. · Deliver a superior end user experience while maintaining a secure and well-managed environment. · Provide direct support to various lines of business (LOB) users or contribute to pro ...
-
Tokyo JERA Global Markets ￥4,000,000 - ￥8,000,000 per yearThe successful candidate will be working within the IT Operations realm across all areas of the trading business to provide desktop and end-user support. · Provide day-to-day operational support for the end-user-computing estate, ensuring seamless availability, capacity, and perf ...
-
Tokyo EOS IT Solutions ￥400,000 - ￥800,000 per yearDeliver a superior end user experience while maintaining a secure and well-managed environment. Provide direct support to various lines of business (LOB) users or contribute to projects that enhance the end user environment. · ...
-
Tokyo Sky Systems, Inc. (SkySys) $80,000 - $120,000 per yearWe are seeking an IT Desktop Support Technician to provide strong experience providing IT Infrastructure field support including troubleshooting hardware software and operating system issues and problems.Must have minimum 3-5 years of experience in installing technical troublesho ...
-
Tokyo スキルハウス・スタッフィング・ソリューションズ株式会社 ￥6,000,000 - ￥9,000,000 per yearOne of the world's largest insurance companies from Europe is looking for a Desktop Engineer to join the Workplace & Mobility Team in the IT Operations Department. · ...
-
Tokyo Sharp BrainsThis role is primarily remote, with a requirement of onsite support as needed · Perform daily monitoring, maintenance and troubleshooting of airport IT system. · ...
