Desktop Support Technician

2ヶ月前

Tokyo EOS Full time

Our Company


EOS is a global leader in delivering innovative solutions that empower businesses and individuals to thrive. We are committed to excellence, integrity, and creating a positive impact in every market we serve. Our people are at the heart of everything we do, and we foster a culture of collaboration, growth, and respect.

Job Responsibilities


  • Deliver a superior end user experience while maintaining a secure and well-managed environment.
  • Provide direct support to various lines of business (LOB) users or contribute to projects that enhance the end user environment.
  • Collaborate with the Service Delivery team to ensure desktop compliance with organisational standards.
  • Partner with LOB teams to proactively manage applications and maintain a stable end user environment.
  • Respond to user questions, incidents, and requests, ensuring accurate tracking, measurement, and escalation as needed.
  • Follow industry and corporate standards and best practices, maintaining high efficiency.
  • Support patching and upgrading of end user devices.
  • Resolve quality and scheduling conflicts.
  • Participate in a rotating shift schedule between 06:30 and 19:00.
  • Be available for ad-hoc work outside regular hours, including weekends when necessary.
  • Thrive in a high-pressure, fast-paced environment.

    • Job Requirements


  • Minimum of 5 years' experience in desktop operating system support, implementation, and maintenance, preferably within the financial sector.
  • Strong knowledge of desktop operating systems and infrastructure for enterprise deployments.
  • Familiarity with desktop services, security, and access standards.
  • Basic understanding of networking and server technologies.
  • Proficiency in supporting Windows 10 and Microsoft applications.
  • Excellent communication and analytical skills.
  • Fluency in English and a good command of the local language.

    • Belonging at EOS


    At EOS, we believe diversity drives innovation and inclusion builds stronger teams. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We welcome individuals from all backgrounds and experiences, and we strive to ensure equity in opportunity and advancement.
     
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