Position:
Network support L1 (Only Native Japanese Candidates Required)
職種:
ネットワークサポート L1(日本語ネイティブの方のみ)
Scope:
Airport Systems Maintenance Support
Employment Type:
Freelance/ Full-Time / On-Site
Job Summary:
We are seeking a motivated Level 1 Network Engineer to provide on-site support and maintenance for airport IT systems at Fukuoka Airport (FUK).
You will be responsible for ensuring the smooth operation, monitoring, and maintenance of mission-critical airport IT systems including CUTE, CUSS, eGate, PFM, and BPM infrastructure.
Key Responsibilities:
Perform daily monitoring, maintenance, and troubleshooting of airport IT systems:
- CUTE (Common Use Terminal Equipment) – 262 units
- CUSS (Common Use Self Service) – 38 units
- eGate – 6 units
- PFM & BPM – Support included
- Diagnose and resolve network and system incidents related to hardware, software, and connectivity.
- Coordinate with Level 2/3 engineers and remote support teams for escalations.
- Conduct system health checks, performance monitoring, and preventive maintenance.
- Support end users with incident reporting, ticketing, and resolution tracking.
- Maintain accurate documentation of configuration, incidents, and asset updates.
Technical Requirements:
- Intermediate-level knowledge of Windows Server administration and TCP/IP networking.
- Understanding of LAN/WAN concepts, switching, routing, and network devices.
- Basic troubleshooting skills for hardware, OS, and peripheral devices.
- Familiarity with airport IT systems or similar environments is an advantage.
Qualifications & Experience:
- Diploma or Bachelor's degree in IT, Computer Science, or related field.
- 1–3 years of experience in IT support or network administration.
- Relevant certifications (e.g., CompTIA Network+, MCSA, CCNA) preferred.
Soft Skills:
- Strong communication and teamwork abilities.
- Proactive attitude with keen attention to detail.
- Able to work under pressure in airport operational environments.
Work Schedule:
Shift-based support (including weekends and holidays as required)
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