Contract Type:
Permanent
Location(s):
Tokyo, JP
Technician, Network Operations (JNOC)
Role Description Summary
Join a forward-thinking team dedicated to transforming customer experience by developing and launching innovative products and services that leverage global, boundary-free connectivity.
Aligned with SES's vision, we are shaping next-generation solutions that deliver the performance, features, and flexibility needed to unlock new markets, generate fresh revenue streams, and ensure secure, reliable communications worldwide.
As a NOC Technician, you will provide technical expertise and troubleshooting in support of our mixed vendor Satellite and IP based Broadband Platform network.
This technician will also need to have an immense focus on resolution of customer service issues while maintaining the highest level of customer service.
This position is also responsible for receiving and replying to incoming calls, emails, and alarms, utilizing multiple tools and resources, to provide troubleshooting, analysis, routine monitoring and system status checks to identify and resolve service interruptions.
This role demands in-depth technical analysis, professional communication, and exceptional customer service in both English and Japanese.Primary Responsibilities
Provide operational support and timely response of phone calls and emails through the triage process.
Matters include but are not limited to; customer terminal access, carrier measurements, peak/pols and compression test and internal/external customer notifications.
Interface and coordinate troubleshooting efforts with other companies and partner facilities to resolve service disruptions.Utilize tools to interpret and troubleshoot basic RF and IP based networks.
Timely identity, update and escalate service issues as needed to determine alternate routing, emergency restoral procedures and resolve of service discrepancies.
Respond in a timely manner to incoming customer calls / emails with professionalism.Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational impact to customers.
Monitor full-time managed services as well as teleport RF based Platform Hub equipment, and associated ground systems.
Perform troubleshooting for all full-time services while consistently following established processes and procedures.
Assist with the monitoring and execution of all maintenance coordination activities, including troubleshooting Platform and IP routing as necessary.
Work closely with customers to maintain all service level agreements and resolve any RF, teleport, and managed service trouble issues.
Create and review trouble tickets for all full-time services, RF interference issues or circuit events to ensure accurate documentation is maintained, and all follow up actions are completed.
Escalate and report on service issues with corrective measures to the Management team.Participate in the on-boarding of new systems and assist with satellite transition activities.
Collaborate with SES support groups and/or premier customer Engineers to integrate new services into the existing operational SES product line.
Under supervision, initiate emergency restoral procedures and determine alternate routes of services provided by Teleport Operations for SES owned teleports and 3rd party partner teleportsCOMPETENCIES
Drive a customer-oriented culture, promote a quality work environment, and provide a high level of professional, quality customer service always
Create and review managed service trouble tickets for operational discrepancies, circuit, and service events to ensure accurate documentation is maintained and follow up actions are completed to improve performance and communication within the operational team.
Provide input for tools, training programs, processes, and proceduresBe highly capable of following company guidelines in making independent decisions under stressful conditions in a multi-tasking work environment.
Lead by example, promoting a high level of teamwork.
Escalate and report on service issue corrective measures to the Management team
Perform other duties as assigned by supervisors and management
Qualifications & Experience
Bachelor's degree with a minimum of 1–2 years of relevant experience, or an equivalent combination of education and experience.
At least one year of comprehensive working knowledge of satellite, and RF related theory, Broadband IP based Platforms such as iDirect (Evolution/Velocity), Gilat, Newtec Dialog, HNS, and Comtech Heights.
Demonstrates consistent situational awareness and initiative in resolving customer issuesWorking knowledge of RF principles and experience in interference troubleshooting is a strong plus.
Experience with modern data communications troubleshooting tools is preferred.
Ability to make independent decisions under pressure while adhering to company guidelines in a multi-tasking environment.
Capable of clearly communicating complex technical issues to both technical and non-technical audiences.
Fluent in English and Japanese
Strong interpersonal and organizational skills,
Technically adept and able to interpret operational manuals for various test and measurement equipment.
Other Key Requirements
Experience working with Network Operation Centers is a plus
Networking experience (CCNA, JNCIA, etc.), but not a requirement.
Ability for 24x7 rotating shifts
Experience operating in a mixed network environment (Juniper & Cisco)
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all.
We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here.Show more Show less
-
Tokyo SES SatellitesWe go beyond the traditional satellite industry and broader communications landscape to redefine what's possible. · As a NOC Technician, you will provide technical expertise and troubleshooting in support of our mixed vendor Satellite and IP based Broadband Platform network. · ...
-
Tokyo SES Satellites $60,000 - $1,000,000 per yearWe are seeking a Network Operations Technician to join our team in Tokyo JP The ideal candidate will have a strong background in satellite RF related theory Broadband IP based Platforms such as iDirect Gilat Newtec Dialog HNS Comtech Heights and experience working with Network Op ...
-
Tokyo Sharp Brains $36,000 - $54,000 per yearWe are seeking a motivated Level 1 Network Engineer to provide on-site support and maintenance for airport IT systems at Fukuoka Airport (FUK). The ideal candidate should possess intermediate-level IT knowledge with hands-on experience in Windows Server environments and TCP/IP ne ...
-
Japan JobgetherThis role is central to ensuring that a modern telecommunications network remains reliable, scalable and efficient. · ...
-
Japan JobgetherThis position is central to ensuring that a modern telecommunications network remains reliable ,scalable,and efficient . You will monitor,maintain,and improve network systems while collaborating with engineering and operations teams across various environments. · Monitor ,operate ...
-
Tokyo Smart IMS Inc.This role is ideal for fresh graduates or career shifters with basic computer skills who are eager to start a career in IT.We're building an entry-level pathway into IT for Japanese-speaking talent — no extensive experience required. · ...
-
Yokota AB, Japan TribalcoTribalco is seeking a qualified candidate to join a forward-deployed NOC team supporting resilient and secure IT infrastructure at Yokota Air Base in Japan. · ...
-
Tokyo Smart IMS Inc.This is an entry-level pathway into IT for Japanese-speaking talent — no extensive experience required. · Fluency in Japanese (required) · Basic computer literacy (MS Office, general systems use) · ...
-
Tokyo NTT DATA Full timeData Centre Ops Engineer responsible for managing all aspects of an enterprise Data Center to include deploying maintaining providing operational support for the data center environment. · ...
-
Tokyo, Tokyo NTT DATA North AmericaWe are currently seeking a Data Center Operations Technician to join our team in Tokyo, Japan. The successful candidate will be responsible for managing all aspects of an enterprise Data Center to include deploying, maintaining and providing operational support for the data cente ...
-
Hino ActioNet, Inc.We are seeking a Network Operations Engineer SR to join our team.Maintaining solutions in response to network errors incidents while providing solutions and touch labor for all network devices. · Multi-disciplined network engineer with experience observing legacy network behavior ...
-
〒- 千葉県 千葉市 緑区 大野台, LIMAGRAIN ￥2,400,000 - ￥2,800,000 per yearOperations technician job description and requirements. · ...
-
Chiba, Chiba Vilmorin-MikadoAs an operations technician at Limagrain, you will be responsible for machine maintenance, inventory management, and data analysis. · Limagrain is a global company with deep local roots in Central France's Auvergne region. · The 4th largest seed company in the world achieved sale ...
-
Tokyo Michael Page私の 角い SRE/Cloud Operations 선정안 주을 韪짨오는 · Ａ１２４５６ IDEMARI- SRE/SW Engineer (Full-stack) · ...
-
Tokyo Specialized Group国際的なホテルネットワークを持つ企業が、ホテル運営を戦略的に管理し、シニアチームメンバーと協力する営業統括ディレクターを募集しています。この役職は、売上、マーケティング、収益管理の取り組みをリードし、ホテルの収益性とブランドの一貫性を確保します。 · 業務内容: · - 営業、マーケティング戦略とプロモーションプラン · - ホテルビジネスチームをリードし · - 年間予算予測作成管理等 · ...
-
Tokyo MetLife Japan ￥6,000,000 - ￥9,000,000本量(２) : · 旟2025n1222. · , ...
-
Tokyo プルデンシャル・ジャパン・テクノロジー Prudential Japan Technologyデジタルフォレンジック調査チームは、主に米国、日本、アイルランドの三極体制で構成され、サイバーインシデント対応、ポリシー違反調査、e-ディスカバリーサポート、およびサイバーセキュリティと関連している事象の技術分析を担当します。この当ポジションは、Prudential の各事業部門・各組織の関係者(特にCSOCアナリスト)と関りながら調査を行うため、堅実な技術力だけではなく優れる対人スキルが求められます。またグローバルで活躍するサイバーセキュリティチームの仲間と日々円滑にコミュニケーションを取りながら チーム全体として業務に取り組んでいるため多国籍文化環境 ...
-
Cable Technician
1ヶ月前
Tokyo Black BoxThe Residential & Data Center Technician installs and maintains structured cabling and IT infrastructure in residential and data center environments. · Install copper (Cat5e, Cat6) cabling systems. · Rack servers and network equipment. · ...
-
Cable Technician
5日前
Tokyo Black BoxThe Residential & Data Center Technician installs, maintains and coordinates structured cabling and IT infrastructure in residential and data center environments. This role requires hands-on technical expertise in network cabling, rack and stack activities, coordination of servic ...
-
Network Engineer
2週間前
Tokyo GuestTek Interactive Entertainment Ltd.The Network Engineer provides leadership communication follow-up processes ensure high level service excellence customer satisfaction actively engaging contractors wide range customer service operational scenarios. · Manage Installation project plan business requires performing s ...
-
Tokyo Sharp BrainsThis role is primarily remote, with a requirement of onsite support as needed · Perform daily monitoring, maintenance and troubleshooting of airport IT system. · ...
