Job Title:
Network Support Data Center Technician – Level 1
This role is primarily remote, with a requirement of 5–10% onsite support as needed
Must Be Japanese Native
職務名:
ネットワークサポート/データセンターテクニシャン(レベル1)
本ポジションは基本的にリモート勤務となりますが、業務上の必要に応じて5~10%程度のオンサイト対応が求められます。
Key Responsibilities
Perform daily monitoring, maintenance, and troubleshooting of airport IT system
CUTE (Common Use Terminal Equipment)
262 units - CUSS (Common Use Self Service)
38 units
eGate
6 units
PFM & BPM
Support included
Diagnose and resolve network and system incidents related to hardware, software, and connectivity.
Coordinate with Level 2/3 engineers and remote support teams for escalations.
Conduct system health checks, performance monitoring, and preventive maintenance.
Support end users with incident reporting, ticketing, and resolution tracking.
Maintain accurate documentation of configuration, incidents, and asset updates.
Technical Requirements:
Intermediate-level knowledge of Windows Server administration and TCP/IP networking. Understanding of LAN/WAN concepts, switching, routing, and network devices.
Basic troubleshooting skills for hardware, OS, and peripheral devices.
Familiarity with airport IT systems or similar environments is an advantage.
Qualifications & Experience:
Diploma or Bachelor's degree in IT, Computer Science, or related field.
1–3 years of experience in IT support or network administration.
Relevant certifications (e.g., CompTIA Network+, MCSA, CCNA) preferred.
Soft Skills:
Strong communication and teamwork abilities.
Proactive attitude with keen attention to detail.
Able to work under pressure in airport operational environments.
Work Schedule:
Shift-based support (including weekends and holidays as required)
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